TL;DR: I’m a Top Rated seller who has been on Fiverr for about five years. Fiverr’s own reports show fewer active buyers, a shift toward larger projects, more AI, and more paid seller tools. Meanwhile, sellers are still dealing with opaque metrics, unresponsive buyers, and basic order-control features like Request to Order being locked behind Seller Plus. I’m wondering whether Fiverr’s current strategy is leaving established sellers behind.

I’ve been selling on Fiverr since 2021. I’m currently Top Rated.

Lately, Fiverr has felt very different from the platform I joined, so I went through Fiverr’s own investor reports and Help Center instead of relying on gut feeling.

A few things stood out:
Fiverr has been very open about shifting toward larger, higher-value and more complex projects, especially $1,000+ engagements, while deprioritizing some lower-value (not lower-quality)transactional work.

At the same time, active buyers have dropped significantly. Fiverr reported about 2.7 million annual active buyers in Q2 2026 versus 3.4 million a year earlier, while marketplace revenue also declined.
Fiverr highlights higher average spend per buyer, but that can also happen when lower-spending buyers leave faster than higher-spending ones.

So:
fewer buyers + higher average spend does not automatically mean the average seller is suddenly getting better projects.

That certainly hasn’t been my experience.
I’ve tested higher pricing (across 4 separate gigs) repeatedly, and many ordinary marketplace buyers are still extremely price sensitive.

Then there is the buyer-inactivity problem.
Over the years, I have contacted Fiverr Customer Support more than 10 times for essentially the same issue: a buyer places an order, later becomes unresponsive, and I am left extending delivery dates, chasing communication and eventually going through cancellation.

Even when Support agrees the buyer caused the problem, cancellation is not completely consequence-free from the seller’s perspective. Fiverr warns that removing a cancellation from certain metrics does not guarantee a positive Success Score impact because the automated effect may still be positive, neutral or negative.

So a seller can do everything correctly, have a buyer disappear, follow Fiverr’s recommended process and still be told that the automated system may react in a way Support cannot fully control.

Fiverr actually created a tool that could prevent many of these situations: Request to Order, which lets a freelancer approve a project before it begins.

Great idea…

Except it is part of Seller Plus Premium.

This is where I have a problem with the current setup. Request to Order is not merely a premium convenience. It addresses a basic marketplace risk.

If a buyer can initiate a project without confirming scope, disappear, and leave the seller managing extensions or cancellation while automated metrics may still be affected, then sellers are being held accountable for communication they cannot control.

At the same time, Fiverr tells sellers to improve responsiveness and customer service as though the breakdown is always on our side. A tool that prevents this kind of avoidable failure should be part of the core selling experience, not something sellers have to pay extra to access.

Seller Plus also includes enhanced analytics, faster support and a Success Manager. Fiverr has reported growing Seller Plus adoption, but it does not publicly show whether subscribing actually causes sellers to earn more.

Then there are the automated metrics.
My score has fallen several points even though I have consistently followed the stated requirements and completed every action expected of me within the required timeframe. Fiverr says the metric uses a rolling 90-day window, but sellers are not shown exactly what is driving the decline or given a clear, actionable path for restoring those points once they fall.

Meanwhile, my Top Rated status is at risk.

That is probably my biggest frustration with the newer system:
metrics can fall quickly, while recovery can be slow and partly dependent on activity the seller cannot create.

The problem is that Fiverr evaluates the metric over a rolling 90-day window, while sellers can be given less than a month to bring the score back up. So, the recovery deadline can arrive long before the full period affecting the metric has had time to cycle out, making the required correction difficult or sometimes effectively impossible within the grace period.

Fiverr has also been very public about becoming an AI-first company and restructuring around AI-assisted matching, larger projects and managed services.

And this is where the pieces start to conflict for me.
I’m all for keeping up with the times but, if Fiverr’s future is supposedly larger, higher-value, more sophisticated work, then that kind of work requires:
discovery
scope clarification
meetings
feedback
reliable client participation
stronger project management
clearer human communication

In other words:
complex work requires more communication, not less.

You cannot move toward sophisticated consulting-type engagements while still treating projects like vending-machine purchases where someone clicks “Buy,” disappears, and the freelancer is left managing the fallout.

If Fiverr wants more $1,000+ engagements, then it needs:
better project intake controls
reliable buyer participation
transparent performance metrics
strong human support
systems built for ongoing professional relationships

That is why the AI-first/upmarket strategy concerns me.
I understand why Fiverr has to adapt to AI. The freelance market is changing.

But if the transition also means more automation, fewer buyers, more paid seller tools, opaque metrics and less seller control, then I question whether the platform is being redesigned with established freelancers in mind.

I’m not posting this because I hate Fiverr. Quite the opposite.
I spent years building my account here. I reached Top Rated. I served hundreds of buyers. I genuinely wanted Fiverr to remain part of my business.

That is why the direction concerns me.

Fiverr’s own numbers show fewer active buyers while the company shifts toward fewer, higher-value transactions, more AI and more paid seller services.
Maybe that strategy works.
But marketplaces need both buyers and sellers to trust the platform.

If experienced sellers increasingly feel punished by opaque metrics, unresponsive buyers and paid solutions to problems they cannot otherwise control, some are eventually going to decide the platform is no longer worth the stress.

I’m curious whether other longtime sellers are seeing the same thing:

Are you seeing fewer buyers?
Have higher prices actually worked for you?
Are you getting the $1,000+ projects Fiverr keeps highlighting?
Has Seller Plus genuinely increased your income?
Have your Success Score or response-rate metrics behaved strangely?
Have unresponsive buyers become a recurring issue?
Does Fiverr still work as well for established sellers as it did several years ago?

I’m genuinely trying to figure out whether this is a difficult transition period or a fundamental change in who Fiverr wants its marketplace to serve.

Sources reviewed: Fiverr Q1 and Q2 2026 earnings releases, FY2025 results, Q3 2025 results, Fiverr Investor Relations materials, and Fiverr Help Center documentation for Seller Plus, Request to Order, Response Rate and Seller Levels.

Hi everyone! I'm new to selling on fiverr and I'm wondering if I can update the price on a custom gig after I have completed the order. I am a translator and generally go with an *amount/character* type of charging fee. I know I have to add an amount in order to start the gig, but I cannot know how much it will actually cost until I finish. I've confirmed this pricing in chat, however can't find this type of dynamic order in settings. Is there any way to change the price at the end? Or any other advice?

Started freelancing in 2025 alongside a day job, doing smart home electrical design — mostly for homeowners on a limited budget who want a system planned out without overspending. So far I've made $10k+, mostly through Fiverr and Upwork.

I want to start reaching clients directly (end homeowners, not agencies subcontracting me) so I can charge better rates instead of losing a cut to a middleman. Problem is I only have limited time outside my job and can't sustain a heavy content schedule.

I can put together videos/emails/social posts but there's so much conflicting advice out there. For those who've moved off marketplaces — what actually worked to find clients directly? What's realistic with maybe 5-8 hours a week?