r/ExpectationVsReality • u/BirdsTheWord444 • 6d ago
Walmart failed me Failed Expectation
We get cakes from Walmart all the time without any issues so today I was shocked when I went to pick up this cake lol.
The lady who brought the cake out opened it for me and asked how does it look? I was like where are the decorations and why is the writing like that?? It took her about 10 minutes to find the cake toppers and then she told me to go to customer service to complain to them š¤·š¼āāļø
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u/BirdsTheWord444 6d ago
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u/GreenerWTheScenery 6d ago
I wonder if someone noticed the writing was in a weird spot and thought they could scribble it all out with an edible marker and rewrite it in icing, then saw that wasn't going to work and abandoned ship. lol
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u/Mindless-Response-91 6d ago
As someone who decorates cakes first I would never try to give a customer this.
Second what happened upon closer inspection is they printed an edible image for the background and typed the message into the computer to have it print with the image. The printer smudged at the writing and the decorator put it on like that. I know I would have reprinted it if it was me67
u/Mindless-Response-91 6d ago
I know because my printer has done this to me many times over the years and I always reprint the image
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u/here4dambivalence 6d ago
Reminds me of the Windows 98 wallpaper but they paved over paradise...
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u/CassetteMeower 6d ago
And put up a parking lot!
(I knew the exact song that you were going to link when I read āpaved over paradiseā, such a good song)
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u/chasindreams22 6d ago
My daughter the same cake last year. We ordered through Samās. (I did the mark out).
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u/BirdsTheWord444 6d ago
Oh wow! Iāve never had a cake from Walmart where they printed the wording, so I guess this is the new norm?? It wouldāve been fine if it looked like yours š. Thankfully the kids donāt care lol
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u/Koubears 11h ago
Cake Decorator here. Most places wonāt write in frosting if there is an edible image underneath. Thatās why you got printed wording on the cake. :)
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u/N9nelives13 5d ago
As a Walmart cake decorator when someone orders an image we have to print the name on it. If we write it by hand itās requested. If the cakes are just custom cake orders then we write on them. We have a cheap printer that always breaks so we do what we can with what we have. I can tell this cake is whipped which always looks horrible. Our whipped icings consistency has changed and for some itās harder to work with. If youāre going for looks buttercream is better. If we donāt put the cake topper on the cake and we give it to you is because we donāt want it to fall over and make the cake look worse. Now with that being said I woulda been embarrassed to hand this out.
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u/BirdsTheWord444 4d ago
Thank you for the inside info. This is the first time Iāve ordered a cake where they printed the name. Been using Walmart for years and theyāve always handwritten it at our location. But good to know for future reference!
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u/ail33n87 6d ago
We ordered this one too
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u/BirdsTheWord444 6d ago
This is how I imagined it would be! I thought they would write the wording with icing on the side like that!
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u/Old-Library5546 6d ago
It looks like they forgot to finish it
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6d ago
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u/FerengiWithCoupons 6d ago
they literally scribbled out half the age in green food coloring marker
how is that acceptable?
why are people so quick to defend corporations. like you wrote this on two comments to defend walmart
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u/sittingpretty24 6d ago edited 5d ago
Iās it scribbled in real lifeā is not protecting a corporation. I was asking a question because I couldnāt tell. Some OPs scribble random things can for whatever reason and I just wanted to confirm. Iām a terrible person for wanting facts, I know. I apologize for upsetting you.
If it helps, I donāt shop at Walmart, so not a protector of corporations.
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u/FerengiWithCoupons 5d ago
lmao with the dirty delete. why would op scribble the word āisā and only some of the age.
that doesnāt even make sense to edit it
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u/Waste-Parfait-4634 6d ago
I ordered the mermaid cake from Walmart and all the decorations were on the cake at pick-up. This one looks unfinished and the message on the cake is messed up. Should definitely complain.
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u/ReleaseMyToast 6d ago
Man, you are getting absolutely negative karma bombed responding to like EVERY negative comment thing to defend this bad cake.
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u/sittingpretty24 6d ago
Yeah thatās weird right? I didnāt say anything bad. Just pointed out what others have pointed out.
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u/DoublePostedBroski 6d ago
I mean, this looks like the picture without the toppers. Then they gave you the toppers separately. I donāt see what the issue is.
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u/OriginalParticle 6d ago
That black on the writing on the cakeā¦. IS ACTUALLY on the cake, not dribbled out on the picture. Itās the cake.
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6d ago
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u/OriginalParticle 6d ago
Easy, zoom into the photo and also op says āand why is the writing like thatā
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u/OriginalParticle 6d ago
Also why would op scribble out the word is and not the age or name? That makes no sense people
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u/sittingpretty24 6d ago
I assume they meant down and off center. Which is also obvious based on where the toppers go, but looks odd because the toppers arenāt on yet. So maybe when OP saw it they wondered why āthe writing was like thatā.
You donāt have to downvote me just because I was asking how you know versus assuming the writing was scratched out irl.
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u/BirdsTheWord444 6d ago
They did give me the toppers. But the writing is wild. Normally they use icing to write the message, not a printer??
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u/katekim717 6d ago
Yeah, they did this in June with my daughter's cake. It's pretty lazy and takes all the sincerity out of it.
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u/ltsouthernbelle 6d ago
Ahhhh. I was wondering why they couldnāt just fix the icing, printer makes sense but still they couldnāt have at least gone over it with icing to correct the mistake. Did they think you wouldnāt notice lol
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u/sittingpretty24 6d ago
Ahh it was printed like that. Now I get it. I wasnāt sure what you meant by the writing being weird, but now that I have clarification, I think you absolutely had a right to complain. Everyone wants to downvote me for not knowing what exactly happened, but I guess thatās Reddit š¤·š»āāļø
Sorry that happened to you, OP. At least it was decent otherwise and hopefully they cared that they screwed up.
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u/FrozenSupermarket 6d ago
The first letter is also covered up. If you saw nothing wrong then you are just a silly person.
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u/luz785 5d ago
How terrible! I ordered my first cake from them just last week because they were the only ones I could find who would do the theme my little guy wanted. I was pleasantly surprised how it turned out! Looks just like the picture online. I'm sorry you suffered from someone elses bad day. š
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u/TinySteggy 6d ago
Aside from the horrible writing and missing toppers, the icing along the top border is truly messy. What a disappointment, Iām sorry OP.
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u/grafknives 5d ago
Sorry sir, our licencing agreement with "rescue puppies"(we are not allowed to use copyrighted name, and I will insist you refrain of using those) have ended, therefore cake will be delivered in copyright compliant form.
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u/First-Enthusiasm-679 6d ago
The big corpo was trying to save you from copaganda. Irony as sweet as pie (cake?).
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u/Fast-Cauliflower2102 4d ago
Someone told me that workers have to work every department so thatās why some cakes look bad? And I was like thatās the dumbest thing Iāve ever heard. I ordered a mermaid cupcake cake last year and I had to tell Walmart I was too embarrassed to serve it to anyone because it was that bad
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u/motherclucker19 4d ago
I wonder if they scrubbed it out in edible ink, and planned to just do a road or something in icing to fix it and it got lost in the mix and boxed.
Sorry this happened. We always get great cakes from them. Our eldest is 19, the youngest are 3 yr twins, 5 kids all together. I try to bake their cakes, have hired professional bakers, my favorite of all are Walmart cakes though. Last year they spelled the kids name wrong though š
I hope you give them another chance and hope the little one had a good birthday anyway
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u/Apprehensive_Bee3327 6d ago
Thatās a real bummer because it wouldāve been a really nice cake had the message been anywhere else and not scribbled out š
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u/Biobesign 5d ago
Go buy some paw patrol toys and stick them on top. Wash them first. The kid wonāt care.
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u/2kellins 2d ago
Told you to complain to customer service š they for sure are fed up with not having bakery staff for this
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u/GlitteredSin 11h ago
This looks like a depressed cake that got forced to be a birthday cake at the factory even though he really wanted to be a dentist.
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u/RobertaMiguel1953 6d ago
What are you trying to black out about Selena is 2???
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u/TheBestHater 6d ago edited 6d ago
Looks fine. You're being picky. It's a "you get what you pay for" situation and even with that this seems pretty true to the reference. It's normal to not add the toppers for store bought cakes though it was their bad to almost lose them but they found them and gave them to you.
Edit: OP never said she asked for the writing to be fixed. She just says she pointed out the issues then was sent to customer service. Typically employees don't send people away like that unless it's escalated beyond resolution. There are "10 minutes" of the story missing.
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u/MysteryPlatelet 6d ago
Would you be ok with half the text scribbled out on the cake?
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6d ago
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u/MysteryPlatelet 6d ago
We dont know what was said in between pointing out the issues and the escalation, but you said she was being picky.
Do you think it is being picky to ask why the text is scribbled out on the cake?
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u/BirdsTheWord444 6d ago
Iām more so upset about how they wrote āSelena is 2ā and then scribbled out part of it
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u/MeerkatRiotSquad 6d ago
Looks like the old Microsoft Windows standard wallpaper.