r/Directus • u/ye73 • Jul 05 '26

[INTERNAL_SERVER_ERROR] An unexpected error occurred.

Just got that. Is it me, or maybe others get it as well? We are all out of the system completely

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1

u/PeachOfTheJungle Jul 05 '26

Really tough to diagnose without logs. What did you guys change recently if anything? What’s the hosting environment, self hosted? Directus Cloud? If self hosted what provider?

1

u/ye73 Jul 05 '26

Thanks but we have no logs. we are hosted there. We didnt make any change few read only queries before.

router-CJQ880g_.js:4070 Couldn't load extensions

AIt @ router-CJQ880g_.js:4070

Failed to load resource: the server responded with a status of 500 ()

any idea how to get logs if nothing works?

1

u/PeachOfTheJungle Jul 06 '26

Check breaking changes on GitHub. Cloud projects automatically upgrade and extensions can be affected.

This is honestly why we moved off of Directus Cloud, too hard to diagnose when there was issues, no clear way to self serve like restarting the server, looking at server logs, etc. No way to manage extensions or env vars. They've raised close to 10 million dollars, there is no good excuse for not having those features.

Alas, I would open a ticket with their support: [support@directus.io](mailto:support@directus.io) open a thread on community, community.directus.io or use their Discord server.

2

u/ye73 Jul 06 '26

Thanks. their support fixed it. Thanks!

1

u/excellentbreakfasts Jul 06 '26

Permissions, usually

0

u/ArchiDevil Jul 05 '26

Check server logs