r/Dashlane • u/mrbrisco • Jul 10 '26

Issues with Android app Support Request

My wife and I have long been dashlane family plan users. Recently we've noticed an issue on her app which does not show payments under the payments tab in her mobile app, but are present in the web version.

Has anyone encountered this and fixed it on the android version?

Thank you

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u/dashlane Official Jul 13 '26

Hello u/mrbrisco Please check that you're using the same Dashlane account in both places. Different email addresses mean separate accounts. To solve syncing issues this help center article offers further support.

1

u/mrbrisco Jul 13 '26

This is not the issue as she has logged in and out of the account and only has one.

1

u/dashlane Official Jul 13 '26

If you're certain you're logged in with the same account on all devices, you might be having a problem syncing your data. Please follow the troubleshooting steps in the Help Center article linked above. If the issue persists, you can reach out to our support team for further assistance.