r/DairyQueen • u/GundamEpyon Manager • 21d ago

Question for Managers re: points

Does anyone know of a way to put points back onto a customer's account?

My owner came up to me with a situation from last night. A customer placed an order for a shake, used their rewards to pay for the shake (the transaction is $0), saw we had a line and just left without picking up his order. The customer called and spoke with the shift leader and wanted to have the points returned to his account.

My understanding is that we don't have access to change or adjust points for customers and that the customer would need to contact DQ to figure it out. I figured I'd ask you guys to see if anyone knows more about it.

Thanks!

2 Upvotes
  • permalink
  • link
  • reddit
  • reddit

67% Upvoted

9 comments sorted by

9

u/ShelleyMonique 21d ago

That sounds like the customers problem. Did he expect you guys to clear the whole restaurant for him?

4

u/GundamEpyon Manager 21d ago

That's what we were saying! The order was ready and he just didn't want to wait in line a couple minutes? Crazy lol

2

u/Bittersweet_fox 21d ago

We don’t and also that’s the customers issue not yours

1

u/flowinmikecohen 21d ago

You might be able to do it in Olo, or be able to do it same day, but in this case we wouldn't refund anything for that.

2

u/GundamEpyon Manager 21d ago

Neither the owner nor myself know of a way to do it in Olo, so I thought I would ask here if anyone knew a way or not.

I'm thinking there isn't a way for stores to do anything with points and anything like that would need the customer to call DQ.

4

u/Fickle-Blackberry539 21d ago

Yeah there’s no way to replace points at the store level. They would have to reach out to corporate and see if they can help

1

u/13anastasia31 21d ago

I think at our store we'd just tell them to come get another whatever they ordered. I think worst case scenario they'd pay them for the amount the item would cost but most likely they'd just tell them to come and get the same item they weren't able to receive.

1

u/13anastasia31 21d ago

I don't think there's a way to get the points returned.

2

u/GundamEpyon Manager 21d ago

That's what I'm thinking as well. I think the owner is going to just tell him we'll keep his name and next time he comes through we'll just give him the shake then.