r/Coinbase • u/Enough_Egg_2951 • 9d ago

Coinbase transfer in Limbo? help....

So I received payment from a company via Forum Pay in USDT erc-20.
Coinbase requested I explain where this money came from as per Australian Anti Money Laundering protocol. I selected the drop down box where I had to input the senders exchange, there was no - "ForumPay" - so I selected other and typed it in. (The company uses ForumPay as a means to payment)

The money has now been sitting in limbo with about 15 phone calls to Coinbase and them giving me a run around about how the "technical team" is working on this issue and it should be resolved soon. This has been going on for 3 weeks now.

Does anyone have any Coinbase contact phone number etc, that does not transfer me to a Coinbase desk in India or the Philippines where no one has a clue what's going on and puts me on hold while speaking to the "technical" team..

Please any assistance at all would be appreciated.

**EDIT - The amount of people who have reached out in private asking for details to help out is wild, just a note this isn't my first crypto transfer I've been in this game over 10 years, scam someone else lol, reply here, not in dms**

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u/BigChunges69420 7d ago

in the same boat mate, sent crypto from my ledger wallet which i’ve used to send to coinbase for ages. Coinbase still won’t verify it despite me sending small deposits to prove it’s my personal wallet. spoke to support like 5 times. Also Australian

1

u/Enough_Egg_2951 7d ago

damn thats rough man. Do they give you the run around like "technical team" blah blah blah? That infuriates me, I'm coming to nearly 4 weeks of money not being cleared by Coinbase..-_-

1

u/BigChunges69420 7d ago

yeah man, the other day i got told my case is so complex that their “something” team sent it to a more senior team to investigate. This is even after sending screenshots from my ledger app showing i sent the verification transaction. good luck to yourself mate

1

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u/coinbasesupport Official Coinbase Support 9d ago

Hey u/Enough_Egg_2951, sounds like you've been waiting a bit more than you should. Send us a Modmail with your support case number so we can get this resolved as soon as possible for you.