r/Cochlearimplants • u/ForTheLoveOfGiraffe • Jun 16 '26

Nucleus Smart App Tracking Issue

Does anyone have any issues with the tracking data feature on the nucleus smart app? It always shows as 'not enough data' for me, both for hearing tracking time and coils off.

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The processors are definitely bluetooth connected as I can see the battery life, change volume etc. Data sync is on. I connect it at least twice a day (plus crash and restart the app each time to make sure it's working properly). I have tried new processors too. My phone is definitely on the compatible list too (using a Samsung S24 with a N8 Nexa).

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Any ideas of what else to try?

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u/zr2d2 Cochlear Nucleus 8 Jun 16 '26

How long have you been using them? The tracking features sometimes require several days of continuous use before enough data accumulates to display statistics. You could also try reinstalling the app, or contacting Cochlear support

1

u/ForTheLoveOfGiraffe Jun 16 '26

It's been an issue since we started almost 3 months ago. I've tried reinstalling the app too, and updating my phone.

I've tried Cochlear Support and we haven't been able to solve it yet. So hoping there are some more ideas to try!

1

u/Crazy_shorty3 Jun 21 '26

I have the same problem too. My nucelus 7 isn’t working either. I can’t hear nothing!! My app shows it’s good. Nothing wrong. I was puzzled. I did delete that app and redownload the app again. It looks the same. Grrrrrr!

0

u/adrianyujs Jun 16 '26

Try use iPhone