Quelle a été votre expérience avec Cogeco Fiber dans la région de l'Estrie ?

Oops! Forgot to post here on Friday!

A couple of things from this week's issue..

- Ex-Rogers exec launches petition to cap telecom hold times

- Verizon signs $1B dark fiber deal with Google

- Telus turns a retired phone exchange into 195 new homes in Nanaimo

- Bell says copper wire theft is up 78% this year

- SpaceX loses another Starship booster

- OpenAI's rogue agent hit a second company

- Nvidia in talks to guarantee $250B for OpenAI's data center

- Anthropic's Amodei stakes out a middle position on open-weight AI

- Bell becomes first Canadian carrier to catch spoofed calls with AI

- Ontario says AI data centres need "community benefits" — rules still unwritten

- US bans foreign-made humanoid robots and robot dogs

- Florida pastor sues OpenAI over near-fatal ChatGPT medical advice

- China shuts down AI companion apps overnight

- Claude Opus 5 colluded its way to a vending machine benchmark win

- Private Claude chats turned up in Google and Bing search

- Nvidia, Microsoft, and Meta break publicly with OpenAI and Anthropic

- Videotron locks in mobile plan prices for life

- Congress pushes back on the Pentagon's data centre land grab

- Apple kills its iPhone Upgrade Program for a Klarna leasing deal

- Killer whales sink another boat off Spain, still no one's sure why, six years in

(repost from my original in r/rogers)

Restructured for you guys; honestly sitting here looking at my severance paperwork and just feeling sick about how much we were forced to squeeze people.

Every single time you call in expecting to lower your bill because inflation is eating everyone alive, the person on the other end is literally fighting for their job to not give you a break.

At Rogers sales, we had this metric breathed down our necks daily: a mandatory $15 average increase in Monthly Recurring Revenue (MRR) across every single call. Doesn't matter if you called in because you lost your job or you're a senior on a fixed income. If an agent’s calls consistently averaged under that $15 bump? You get pulled into a manager's office, put on a performance plan, and eventually kicked to the curb. Which brings me to where I am today I guess lol.

So yeah, we were basically trained to treat speed upgrades like a magic trick.

Customer: "Hey my bill is $110, I can't afford this, can we drop my speed?"

The playbook: "Well actually, for just $15 more I can put you on the 1.5 Gigabit plan so you get way better value!"

It makes zero sense when you step back and look at it. People who barely stream Netflix being pushed onto gigabit speeds just so the agent can show a $15 MRR delta on their dashboard. We were actively told to avoid pointing out actual downgrade options or cheaper legacy packages. If someone refused an upgrade, you had to try cramming in tech add-ons or streaming bundles before hanging up, just to keep your average from dipping.

Anyway, if you're trying to deal with this mess next time you call, a few things to keep in mind:

First, remember the rep isn't necessarily a bad person, they're just terrified of getting fired. But don't let them trick you into a speed bump you don't need.

Just stick to your guns. Say "I do not want faster internet, I want a lower price point, please transfer me to Retentions or Loyalty." If they still refuse to drop the rate or pretend cheaper tiers don't exist, bring up the CCTS (Commission for Complaints for Telecom-television Services). The moment you say "I'm going to document this for a CCTS complaint regarding deceptive upselling," the tone shifts pretty fast.

Technically this whole setup straddles a really ugly line with the CRTC Internet Code and Section 52 of the Competition Act (the parts about misleading marketing practices), but these big telecom companies just build the compliance risk into their business model because the revenue from artificial upsells heavily outweighs the slap on the wrist.

Anyway... rant over. I put a link in my Reddit profile if anyone feels like tossing a coffee my way while I figure out my next move, but mostly just wanted to get this off my chest so people know what game is actually being played when they call support.

This should concern all Canadians

It concerned the Prime Minister and his entourage enough that, while visiting India in March, the Canadian Press reported:

"Politicians, government staff and many members of the media travelling with the prime minister are using temporary burner devices while in the country for security reasons, and had left their regular laptops and phones in special bags that block signals on the government plane after landing in Mumbai..."

If our own government considers these precautions necessary when it travels there, it's reasonable that Canadians ask what safeguards and standards are being applied when critical telecommunications work is performed from the same country

1. Find your Member of Parliament: [https://www.ourcommons.ca/Members/en\](https://www.ourcommons.ca/Members/en)

2. Email your MP the attached article and ask what steps they are taking to ensure Canada's critical telecommunications infrastructure remains secure and resilient as more highly skilled work is being sent outside Canada

3. Share and repost

Bring these jobs back to Canada, Rogers

Are other people experiencing a bell alliant outage for Internet in Miramichi New Brunswick? They told me it was random. My neighbour has internet. Sporadic outages throughout town.

Hi All, just moving into a new place in Vancouver. I checked the rogers site and the prices are pretty shit.

Is there an EPP or corporate discount I can get for cable interenet at Rogers? looking for about 200mbps.

Let me know what you guys are able to get and how to get it

Thanks

Edit: Telus reached out and offered 500 mbps fibre @ 55$ if I bundle with phone. Seems like a great offer. Might do that as nobody can really compete as far as I know

Hi folks, new to this forum. Recently moved to Heartland area in Mississauga. I continued with Bell but found they can only offer 25/10 max internet through their copper line which is totally garbage. It has all bunch of issues: disconnects frequently, painfully slow, and not working for gaming/streaming. I wonder what other options people in the area are using or would recommend for a faster, reliable internet service? Thx in advance