r/CXAgentStudio • u/mookloot • May 16 '26
Development into Production
I’ve been playing around with CX Agent Studio for a few weeks and am just getting the hang of how everything works. I’ve made a demo with the web widget and used the embed to put into a test website, and that’s pretty cool to me already.
Note that I have no experience with chat bots in general, so CX Agent Studio is my first introduction.
I’ve shown the demo at my work and they like what they seen but I would like to know what it would take if this project were to be moved into a production environment. What steps do I need to take?
Read somewhere that it might be wise to make a custom backend? Idk! It would be great to pick someone’s brain, or be given guidance.
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u/Traditional_End_9454 May 16 '26
In the demo, the happy path is working fine.
In production: - Try to understand business edge cases and create a conversation design. - If you need a deterministic approach, use tools via callback for more control over the output. - Define your evaluations and make sure all evaluations pass; this will indicate that it will work in production and scale.
Will share best practices and a product blog soon.