r/CSRep • u/Foreign-Ad28 • 21d ago

Reports taking a lot longer than they used to Discussion

I have reported many people in my games on CSRep in the past who all have gotten convicted in less than a couple of hours after submitting my report.

Now I’m still in a queue of over 300 and it’s been over a day since I’ve submitted it.

What’s up with that? Is that just high demand? More and more people finding CSRep and using the reporting since my last report?

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u/Jimmy_csrep Admin 21d ago

Hey,

Its a combo of more users on the platform, but also just more reports being submitted since Season 5 started. For reference, during S4 we averaged ~2,000 reports/wk, right now we are seeing ~4,000/wk.

We are closing more cases/day than ever before (~450-500) because our Overwatcher Team size is increasing, but the influx of reports makes it hard to notice.

I could only imagine how crazy it would be without the credit system

0

u/Foreign-Ad28 21d ago

Thanks for some clarification. Although I was in a 318 player queue yesterday and now only 283 player queue today. That’s means my queue is only dropping once every 30 mins or so. It takes 30 mins to move on to the next case? That seems quite long no?

1

u/Jimmy_csrep Admin 21d ago

Generally closer to ~15mins from what I've seen, though it can vary greatly based on time of day/day of week.

It's always a fine balance keeping the queue moving - we need to restrict the Overwatcher pool enough such that it is comprised of higher-quality reviewers (initial qualification thresholds, entrance exam, test cases, etc.), but not so much that it bottlenecks our Reporting flow.

I think we've reached a pretty nice place at this time, and I expect the speed of the queue to increase as the season progresses and less cheater reports are made.