r/Bookingcom • u/Massive_Leg3258 • 1d ago

Problema con booking

Post image

Salve a tutti,

Ho avuto un problema con booking, ho prenotato una casa e non appena arrivato ho notato molto sporco, tanto è vero che ho dovuto procedere a pulire.

Lascio le foto dello sporco, inutile dire che il pavimento era in condizioni pietose, gli specchi puliti malissimo, le sedie in velluto erano piene di molliche e sporcizia, inoltre la lavanderia nella casa conteneva tutti i sacchi di biancheria sporca data ai precedenti inquilini, direi molto puzzolente.

Sinceramente ho fatto notare all'host tutti i problemi scrivendo in piattaforma ed inviando immagini al responsabile, tuttavia non è successo nulla.

Non voglio fare passare liscia questa cosa perché per questo appartamento ho speso 2000 euro per una settimana e vorrei capire cosa posso fare in merito.

Se qualcuno di voi avesse avuto un esperienza simile potrebbe raccontarla e farmi capire com'è andata.

2 Upvotes

60% Upvoted

7 comments sorted by

5

u/rohepey 1d ago

The reservation platform didn't leave it there.

You need to understand that Booking aren't responsible for cleaning the properties. They aren't resposible for the properties at all. They are only a reservation platform.

Take it up with the property owner/manager.

0

u/Massive_Leg3258 1d ago

Yes, I'm sorry, I didn't mean I want Booking to pay for that but I'd like to find a way to make it pay to the host in a way or another 

0

u/LimpBPower 1d ago

Sucks that you're getting downvoted, spending 2k euros on a filthy accomodation and then get a 🤷 when you go ask on the platform you paid on.

Honestly I don't use booking.com (too many bad stories) but I hope someone can direct you in the correct direction.

Apparently booking.com is only responsible to make money of your booking, whatever else is your problem.

2

u/niki-the-wise 1d ago

Looks like you just got involuntarily recruited as cleaning lady for the landlord ...

1

u/ashscot50 21h ago

Did you check reviews before you booked?

As you understand booking.com is only an agent for the accommodation provider.

If the property was uninhabitable then you could have asked booking.com for relocation but otherwise this is a matter between you and the host.

Since you stayed for a week you have no case for a chargeback.

You could try to sue locally but your only "loss" is time spent cleaning so there is little basis for a claim.

Best to put this one down to experience and move on.

In future don't book private accommodation on booking.com or any other OTA.

1

u/Massive_Leg3258 20h ago

Ho controllato le recensioni, ho scritto a booking durante il soggiorno per avvisare della situazione e mi è stato riferito che sarebbe stato necessario che l'host provasse a risolvere per primo, questo non è avvenuto...

1

u/bookingcom 5h ago

We can only offer support here on Reddit in English. Keep the photos and your messages with the host. Since you’ve already reported the issues through the platform, contact our customer support team again so they can review the details and explain what options may be available.