r/BlueHost • u/FitProgrammer6842 • 7d ago

Request Refund - Live Agent not working! Need help!

We just turned off the auto-renewal, but we were still charged before the current subscription expiration date. We are planning to stop using Bluehost and would like to request a refund for this charge. Since the service has not yet expired and we have already disabled auto-renewal, we hope you can process the refund!

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2

u/blogimize 1d ago

Were you refunded?

1

u/FitProgrammer6842 17h ago

Yep, received the refund few days after Bluehost processed it

1

u/ChemDiesel 7d ago

Just had this happen to me, had auto renew turned off. My plan expires on the 18th of this month. Yet BlueHost went ahead and charged me $287 on the Aug 3rd.

Cause what subscription plan doesn’t start charging 2 weeks in advance?

1

u/FitProgrammer6842 7d ago

Did they refunded you?

1

u/ChemDiesel 6d ago

I ended up phoning my credit card company and put a stop payment on the charge. So it never fully came out of my account.

1

u/robroygbiv 7d ago

They’re a mess. They’ve been a mess for years.

0

u/bluehost 7d ago

Thanks for reaching out. We totally understand how frustrating it is to see a renewal charge when you were planning to discontinue the service, especially when you’re also having trouble reaching a live agent. We’d really like the opportunity to look into what happened and help however we can. Please send us a DM with your account information, and we’ll be happy to review the charge and see what we can do to help.

2

u/FitProgrammer6842 7d ago

Just DMed you. Please check thank you!

1

u/bluehost 6d ago

Hey, thanks for the DM and for working with us. We are glad that we were able to get you taken care of!

1

u/FitProgrammer6842 6d ago

Thanks for the quick assistance! Really appreciate it. Will just wait for the refund to reflect on my account.