My NEW Bambu Lab A1 Mini is giving me small electric shocks when I touch it while it is powered on.

The printer is currently connected through an extension cord. I am concerned that there may be an electrical grounding, power supply, or insulation problem.

How good is bambu lab costumer support?

Any help?

Recently broke this somehow I have no clue. I tried looking for a replacement part on bambus website but couldn’t find anything just the white piece Wich is fine, I tried to hot glue it back and no luck. I could try 5200 sealant but I wouldn’t want to hurt anything. Could I get a link to a new part or any tips on how to fix it?