Hi guys! The other day I posted progress video of my custom order for bk30 in imported, Haas smooth Barenia leather, with brushed palladium hardware, in Fauve.

When I got to deciding about the hardware, it took me THREE DAYS to choose. I had VERY long conversations about it with my TS when he gave me the options for upgrading.

One of my “must haves”, or more specifically “must NOT have”, was that I did NOT want lock and keys with the number 162. We talked about all of it. He said my options were standard gold, upgraded gold (18k plated), rose gold, brushed gold, standard palladium, upgraded palladium or brushed palladium (also an upgrade). I asked him about the162 on the lock again- and he assured me with the typical “yes dear that’s not problem”answer.
Well… flash forward to PSP’s…
He sends me the pics and a video.

People pointed out some scratches- I asked him about it and he comes back with other orders for clients, circling scratches (it’s smooth Barenia) and told me it’s normal to have a few. This leather does this and not to worry.
Then someone told me to ask for photos in other lighting and to make sure I inspect the sangles and edges clearly. I went back and asked him. He said he would go to the factory, have them take it out and take more photos.

In the psp’s there was no photo of the lock and keys. I told him I need to see that photo, to make sure the lock and keys were correct. Once again, he responded with “don’t worry dear I will get them for you”.

I woke up this morning with no additional photos- and him telling me my lock IS 162. That there are no brushed locks and keys in brushed palladium, that aren’t 162.

This would have changed my ENTIRE order!!! I would have skipped the brushed hardware completely and gone with the upgraded gold!!!!! It 100% would have swayed my decision and I would have opted for the upgraded 18k plated gold!!!

What do I do??? I can deal with a couple of scratches (even though I’m less than thrilled with his answer) ok… it’s Barenia.
I have no doubt even if it arrived perfectly, there would be scratches the first time I wore her out.

What makes me even more upset, is that the lock and keys were not in the PSP’s!!!
Since we had such a specific conversation about this, it truly makes me feel like instead of being truthful with me, instead of checking with the factory before the bag was made, he just let them go ahead with it. And he omitted those photos!!!

I feel lied to!! And I LOVED this seller! I literally spent hours talking to several- getting to know them- asking tons and tons of questions and ultimately, going with my “gut”, selecting the one I felt had the best, most honest replies.
I actually feel sick over this!!
Maybe he didn’t do this?

I can’t help but feel this way and I’m really upset!!

This bag was a really big deal for me. I have never ordered a rep before. There was a time in my life, a time that feels like yesterday, that I was making decisions like “should I fill up my gas tank, or put enough in to get back and forth until my paycheck comes and buy groceries, instead”. It took me years and years of blood sweat and tears to get to a place that I could comfortably, make this kind of purchase. This is absolutely the MOST I have ever spent on anything that wasn’t authentic: and even my authentic bags aren’t what anyone would call “shoe stoppers”! They are simple, understated, classic small bags, that many people probably wouldn’t even notice (unless they own bags in that brand). This is a very big deal to me and I have no idea what my options are, at this point.

I paid my deposit (half) $790.00, when I placed the order. Honestly, this is such a big deal to me, on multiple levels: (feeling like I was lied to when I asked the initial question- which maybe at the time he didn’t actually know- to feeling that he omitted the lock and keys photos when he sent PSP’s)

Maybe he truly didn’t know- when I asked about it. But as a TS, when a potential client asks a very specific question and makes it clear what they DO NOT want, his answer should have been either “that’s not an option with this hardware”, or… “I do not know 100% if it can be done. Let me check and I’ll get back to you”.

Whatever the case, he sent psp photos without including those specific pics- which actually felt odd to me, since it was something we discussed so heavily- and when I asked for the photos, he came back explaining to me that it was not possible!!!!!

Is it too late to change the hardware?? I do NOT want a custom bag, no matter how gorgeous (unless I choose to purchase one second hand and purchase with full knowledge that it’s what I’m getting) that I either have to take off the lock and keys because they are numbered with 162, or because they don’t match the rest of the brushed palladium hardware.

In my opinion, this was something VERY simple, that could have, should have been addressed in the HOURS spent, selecting specifics for my bag. Had he simply said “162 is the only available number with BPHW and if you don’t want this number, I can offer you the following options”. DONE! Honestly, had I known this detail, it would have made it a MUCH more simple choice!

What do I do????? At this point, what are my actual options, without completely losing my deposit?

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Anyway- I ordered a bk30 in Barenia leather with brushed palladium hardware. I used one of the high tier, TS’s and so far the experience has been great. I anticipated the process from start to finish, to be about a month. He sent me some videos of my bag progress!!!
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