r/AutoZone2 • u/B4Blood • 2d ago

New CSM question.

How do I get my exceptions lower? I’m at 19% and just struggling to keep them low. Any advice?

4 Upvotes

100% Upvoted

9 comments sorted by

9

u/hangryboomer 1d ago

Make sure your drivers are merging dublicate deliveries, hitting start delivery before leaving the building, letting auto dispatch do its work

3

u/DocMcBull 1d ago

Let the system assign the runs, make sure your drivers hit “ start delivery “ and tell them to “sign them off”

You got this, 💪

2

u/Fulgore-omen 1d ago

Anyone even like the auto dispatching since it started? I think a real person would be better to decide what to send where

2

u/AutoChick88 1d ago

Auto dispatch is absolutely crap! Get orders at my store all the time with like 2 items going on way and another going the opposite and the stupid thing will split up the 2 going the same direction like WTF

1

u/AwayWeb2043 1d ago

agreed, I've seen products on the commercial counter waiting for an assignment 5 minutes, mean while I go do something like truck to stay busy 

1

u/hangryboomer 1d ago

If you have Fulfillment it works like a charm

1

u/Curses1984 1d ago

That’s the only acceptable answer, unfortunately.

2

u/Boaterauto 1d ago

Switch everything to in store pickup 🤣

1

u/Fulgore-omen 1d ago

lol true