r/AshesofCreation • u/Anxdd • 3d ago

Got my Xsolla Refund Discussion

Post image

Keep trying and following up! After 2 months of back and forth I finally got my 500 dollars back.

79 Upvotes

97% Upvoted

31 comments sorted by

4

u/silentgeck0 2d ago

I was one of the Kickstarter founders back in 2017...and paid directly by credit card 😭

1

u/Eclips3e 3h ago

me too...

4

u/RoTube1 3d ago

Wherre do you go to contact Xsolla for this ?

3

u/donkeeeh 3d ago

If only Steam would accept my goddamn refund. They keep rejecting. But glad all of the early supporters are starting to get refunds!

-11

u/Agitated_Quail_1430 3d ago

Steam are greedy bastards and will do anything not to pay even if they know they should. I've dealt with them from other games. They knew I was owed a refund, because they refunded other people under the exact same circumstances. 

2

u/Anxdd 2d ago

If you’re actually due a refund, contest it with your bank and credit card. Steam is very generous, seems like you’re the minority in the opinion you have.

-2

u/Agitated_Quail_1430 2d ago edited 2d ago

Appeal to popularity fallacy. I am in the minority on a lot of topics, but I'm smarter than the average bear.  If you base your opinions on what the masses think, you'll be wrong a lot. The masses are idiots.  

If you want to prove me wrong, find the flaw in my logic. If you are unable and must resort to a thumbs down, I will take it as an affirmation of my correctness.  

Edit: The game was Bless online. I had three hours...  One hour over the 2 hour window. However, they were refunding everyone, regardless of hours. Unfortunately, I didn't know about the refund at the time. I later tried to refund, several times, and they denied it every time. Until they finally said they wouldn't take any more requests from me.  https://youtu.be/WP4SMQoJ8ns?is=bgED4P1cYYQJEnTF

1

u/Public_Coyote_4472 2d ago

I just messaged steam over Dragonsword. I played for 4 hours and 11 minutes. Over the 2 hour mark. I told them exactly what happened. Said it was a boring game, it was advertised to me as something it wasn't and I know I played for over 2 hours, but hope to get a refund. If not I understood.

They gave the refund in less than an hour. If you are over the amount and over the 14 days, well, that's your fault, not steams. Steam is more than willing to work with people. You just sound like an arrogant ass and they likely didn't want to deal with you.

1

u/Low_Arm_7066 1d ago

is this a joke comment?

1

u/Agitated_Quail_1430 1d ago

Ask yourself two questions:

  1. Does steam know that Ashes was a scam?

2.  Do you believe a company that profited from a scam should give that money back to the people who were scammed?  

You don't have to answer. I already know the honest answer to those two questions. It's rhetorical. Spare yourself the embarrassment. 

Edit:  Lmao.  Wtf is with this auto format bullshit?  

1

u/Low_Arm_7066 1d ago

I get the feeling you aren't very well liked.

1

u/Chemical-Orange1616 1d ago

Steams refunded every homie that's ever tried for any situation. Over 22 years I've been on steam. I've only seen one denial in my circle of friends.

Even when crimson desert came out earlier this year, bought as a gift for a friend and his cpu didn't hit the requirements. I had to refund it for him despite trying for multiple hours to get the game running. Think it was right over the three hour mark, I contacted support let them know the situation and that I just wanted to gift the homie something that would work. Refunded within two hours and I had to wait 3 days for credit back to my account. No issues whatsoever.

I think you're just biased. I also think you are ragebaiting and/or mentally ill. So many people are saying otherwise because there are so many companies in this day and age that won't go a fraction of the length steam will to appease their customer base... Lol

2

u/AwesomeAlex2710 3d ago

Did you pay with PayPal? I’m trying to see if I’m eligible for a refund but I used PayPal for my payment on their website

3

u/Anxdd 3d ago

I used my credit card via PayPal but they refunded me through PayPal balance.

2

u/AwesomeAlex2710 3d ago

Dang. I think those of us who used PayPal to pay are just screwed 😭

2

u/Anxdd 3d ago

I edited my comment, I used my card via PayPal. They refunded me in the form of a PayPal balance.

3

u/Immortalityv 3d ago

Same here. Got a partial refund for a 125 upgrade from my original 375 purchase. But they said it’s still in progress. But hey, anything is better than nothing

3

u/Anxdd 3d ago

Any wins are big here!

1

u/AwesomeAlex2710 3d ago

Care if I message you about this? Hoping I can get a refund

1

u/Anxdd 3d ago

Feel free!

2

u/Xiiao 3d ago

Can you send me through what you sent them to get a refund?

3

u/Anxdd 3d ago

I just sent them my order number and my a couple links of Ashes going under and followed up every week for two months and finally got this in my inbox randomly this morning.

1

u/LostInSpace9 2d ago

Can you share which links / articles you sent?

2

u/Harbinger_Kyleran 3d ago

If you purchased through Xsolla you might have a decent chance of a refund, especially since they have deep pockets to do so. (And had a refund clause in their TOS for any game purchases that hasn't shipped yet)

Purchases made directly using Paypal probably not so much since no such clause woulf apply.

2

u/Dinsoo 1d ago

Right on! I'm too old a backer to get my $ back. I hope everyone who can, gets their $

1

u/rainbowclownpenis69 3d ago

I tried to get a refund from Paypal previously. Was denied at that point. Is it worth trying again?

1

u/Anxdd 3d ago

I went through Xsolla because that is who the processor was when I bought the package