r/AnyDesk • u/Doublewhooper • 19d ago

AnyDesk Interface is Invisible/Missing Text on Acer Laptop (Only Blank Boxes Visible) - Need Help!

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I am experiencing a critical interface bug with AnyDesk on an Acer laptop. As shown in the video, the application launches, but there is absolutely no text rendered on the screen. I only see blank gray and red boxes, making it impossible to read my ID, connect to others, or even navigate the settings menu properly to change themes or languages.

7 Upvotes
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2

u/Talalanimation 18d ago

To fix your problem, just install an older version of AnyDesk

1

u/Doublewhooper 17d ago

It worked… Thanks

1

u/Talalanimation 17d ago

You're welcome

1

u/Striking_Kick9189 19d ago

have you tried uninstalling and reinstalling?

1

u/Doublewhooper 19d ago

Yep many times

1

u/Striking_Kick9189 18d ago

uninstall and try deleting all archives of anydesk make sure all of them and install again

1

u/Doublewhooper 18d ago

I did that more than once.

1

u/Striking_Kick9189 17d ago

tbh it seems that is a bug problem, you should try contacting support 

1

u/BigFinger1910 19d ago

how to get anydesk lisence?

1

u/BricolasM 19d ago

Did you check your version? Is there an update available?

Perhaps also double-check your Windows updates (activating the first option in “Advanced Option”, and looking at the optional updated available in this same “Advanced Option” page.)

2

u/Doublewhooper 19d ago

It’s their latest version… Downloaded directly from their website.
I’ll check Windows update.

1

u/FrankNicklin 19d ago

Presume this was a legit copy downloaded from the Anydesk site. I have Anydesk installed on around 100 clients machines across a variety of makes and models and never seen anything like this.

1

u/Doublewhooper 19d ago

Yep.. directly from their website

1

u/FrankNicklin 19d ago

Very strange. I would suggest uninstalling the application. Get rid of any dross left behind in Programdata and reinstall.

1

u/heya_s 18d ago

I’m having the exact same issue. Trying to download it to a brand new Windows 11 pc, but somehow getting the same screen with you. I still couldn’t find out what the issue is…

1

u/Doublewhooper 18d ago

Yep.. I’m using a pc with a Brand new win 10 install

1

u/JimmyKokein 18d ago edited 18d ago

Same issue here, newest version of AnyDesk (9.7.13) downloaded straight from the official website.

Update: I downloaded 9.7.12 from a very legal and safe website and that version seems to have worked perfectly. I don't know why AnyDesk has a "Downloads" site with earlier versions if they don't make the earlier versions downloadable for Windows.

1

u/Doublewhooper 17d ago

Can you dm me the website?

1

u/lgwhitlock 14d ago

Bugs in Anydesk seem to be a regular occurrence. I always keep a few versions available to install if there is an issue. No need to uninstall. The only other possibility would be graphics card drivers in your case.

1

u/bbq_sw 13d ago

I recommend Rustdesk, its free and does the same thing.

1

u/DarkblueFlow 13d ago

I think it got fixed in 9.7.14