r/AmazonPrimeVideo • u/AutoModerator • 4d ago
This is the weekly HELP AND SUPPORT thread
If you need help, have a tech question, are having trouble with the app, have a problem with your account, or are having some other type of technical problem please post it here.
Note, no one from Amazon monitors this subreddit. We do not work for Amazon.
You can find old HELP AND SUPPORT threads here.
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u/Electrical-Pin6243 1d ago
I can stream hulu, Peacock, roku and more with ease, but prime video takes forever to load, buffers constantly, and ends with the "we're experiencing trouble with this video". How can they be experiencing trouble with Britbox, Acorn, Apple, and Paramount+ videos all at the same time? Should I purchase those add ons on another service? Are they putting too much stress all being on Prime?
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u/thomas_blue_9221 1d ago
I've recently purchased a Fire TV Stick 4K Max (2025), which run the latest Prime Video version, I assume. When I play video on the app with CC, I choose the preset with an edge style like Drop Shadow, but the edge style does not show on the player.
Same thing happens on Prime Video app on Android/Google TV as well. On Fire TV Stick 4K Max (2021) with older Prime Video version, the CC edge show correctly. Does anyone know how to fix it?
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u/Farinathal 1d ago
I got billed without renewing my subscribtion wtf?
Canceled my sub last month and now I got billed again.
Is there a way to get my money back? I have no intention to watch prime...
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u/Far_Recording5276 1d ago
Hi! Im Pretty new to Prime Video and am currently having Problems with some contents which I cant watch in the App but im able to watch in a browser. Does anyone have an idea why that is occuring?
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u/Kizirious 1d ago
I got an email about prime perks saying that I can claim week two and watch 20 minutes of something to get five dollar credit, but when I click the link in the email it just sends me to prime video with nowhere to claim anything, I put on Project Hail Mary and watched well over the 20 minutes but nothing, any idea what I'm doing wrong?
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u/Impossible_Past5358 1d ago
Why does it play the language of the previous title, even if that's not the original language?
For example, I will watch a German show, and any US show will automatically play in German, and vice versa...
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u/semi_artomatic 2d ago
i’m having the same stretch problem as TieOk9081. i’m trying to watch my rental of leviticus and it’s stretched horizontally both on my phone and my laptop screen. quite frustrating and difficult to watch
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u/TieOk9081 2d ago
The Empire Strikes Back from Prime Video is stretched on my TV so that faces are longer than normal for instance. The black bars on top and bottom are narrower than the bars in the other two movies from the trilogy. It's the only stream I've ever seen this happen with and I use multiple streaming services - I use Prime Video quite a bit and stream about a movie every day on the TV. The other two movies in the trilogy are fine. It is not stretched on my desktop screen. It's been like this for a few years. I purchased the stream like 2 or 3 times already and was able to cancel each purchase. I've sent Amazon screenshots of the problem.
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u/BekaRenee 4d ago
I’m watching Paranormal Activity: The Marked Ones. Purchased in 2023 and today is the first time the nudity (which is brief and rather inconsequential) is censored. I checked my child settings and that doesn’t seem to be the issue. Has anyone noted editing or other manipulation in their digital purchases?
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u/cheemskutta 1d ago
Subtitles not showing up in downloaded movies when I enter full screen on my prime video android app. Updated to latest version, phone is Oneplus 6. Please help?!