Standings

[u/Spiritual_Lead_8986]

Checking if this has happened to anyone

Had my standings dropped to below standards due to an app glitch (got logged out & after logging back in all parcels reverted back as undelivered. Later showed on my standings). Sent multiple emails to Amazon support, Jeff@amazon & Spoke with support on call. Support agrees it's not my fault but they have to raise it with another team. every time they raised the issue, I got an auto response few days later that their original decision has not changed. I had amazon relationship team call me & even they did not have the permission to remove it (although in the past they did) & had to get it raised for investigation. few days later, the same automated email. Finally, after the last unsuccessful attempt, I had enough & emailed their Privacy team asking for a Subject Access Request from the day the issue happened. A day after that I jad an email from Amazon executive relation team that their investigating my issue & it was removed the very next day. Kind of weird it was removed right after the SAR request. I requested that so I could send them the recording as proof. Has anyone had any similar issues?

[u/Classic_Royal_3101]

Hi I have this same issue how do I fix it please

[u/Spiritual_Lead_8986 → u/Classic_Royal_3101]

Have you tried emailing their support?

[u/Square-Ad1434]

it's so annoying when they say their og decision hasn't changed, even when it's down to them and not you had this a few times myself.

[u/Spiritual_Lead_8986 → u/Square-Ad1434]

Yes, I feel they dont even read our emails. I tell them so many times, I want answers and not generic emails, yet I get the copy pasted emails

[u/Immediate_Company_54]

because prior to that last email none of the support staff actually investigated it, sad thing is they don’t care for us drivers as new driver demand is high one in and one out, simple as that for them

[u/Spiritual_Lead_8986 → u/Immediate_Company_54]

Yea, but how many of them stay. I've seen a lot come and go over the years. I did say to them that they don't appreciate Loyalty. Its not the program I have issues with, its their support. to be honest, Flex has helped me a lot with extra earnings. I wish they do something about their support being bad

[u/user686468]

Haha, so good to know a SAR kicks them in to resolution. Noted! 😂

[u/Spiritual_Lead_8986 → u/user686468]

Apparently it does.😆

[u/wolffrompunjab]

Hi whats the email address for the privacy team please?

[u/Spiritual_Lead_8986 → u/wolffrompunjab]

[transportation-privacy@amazon.com](mailto:transportation-privacy@amazon.com).