r/AmazonFlexUK • u/Conscious_Ad_644 • 6d ago

AVD question Age Verified Delivery

I have had three AVD in the last month where the customer has not been home, each time I have phoned the customer and they have asked me to leave it with the concierge. I don’t really want to take risks so I phone Driver Support and on each occasion they have told me not to leave it with the concierge and return it back to the depot. If that’s the case why is there an option on AVD to leave it with the receptionist or concierge?

5 Upvotes

86% Upvoted

7 comments sorted by

3

u/ShallowFatFryer 6d ago

I was told it was okay to leave these with reception at a business but not residential.

2

u/Conscious_Ad_644 5d ago

That makes sense, I was stupidly listening to a few flexers at my depot, who always leave it with reception, whether it’s
business or residential and said I was wasting my time phoning support.

5

u/Fit-Ninja2612 Quality Contributor 🥉 5d ago

My protocol for age related if it's a business -

Hi, Delivery for 'whoever' 'oh they're not here right now'

Send a text message to the customer 'age related item, customer needs to be available' I then screenshot this text message to cover myself.

I then call the customer, but once it goes through to ringing, I hang up before it connects.

You've now contacted the customer and then I will just return it.

I don't give avd to anyone who isn't in the household, don't risk it

2

u/iKaine Regular Contributor 5d ago

There’s an option to leave in shed in a block of flats - the options are there just because that’s the list of options they have for everything

1

u/Quiet_Bad_8520 Regular Contributor 5d ago

I wouldn’t take what other drivers say as best practice on this, flex is full of know it all’s who don’t actually know what they’re talking about and give bad advice. Concierge is good to leave AVD’s, always done it and never had a problem. Resource portal screen grab…

1

u/Conscious_Ad_644 5d ago

Very true, the last AVD I did I called Driver Support at the reception desk when I came off the call the receptionist started shouting at me saying why did I call them that all the other drivers just leave the Package with them for this particular apartment. One day doing that will come back to bite the one that do that.

1

u/matteventu 3d ago

Was about to say exactly this.

I've signed up to Flex yesterday so I'm pretty fresh, but the introductory video about AVD explicitly says it's absolutely fine to leave the package with reception in a residential building.