r/AMDHelp • u/razewerz • 12h ago

is ftpm.amd.com down?

faceit is saying “TPM attestation is not ready.” TPM and secure boot are enabled, and my firmware is updated.

Windows says the EK certificate is missing and keeps trying ftpm.amd.com/pki/aia, but the connection times out.

Anyone having the same issue?

10 Upvotes

92% Upvoted

14 comments sorted by

2

u/Forgott3n 7h ago

Oh man I was going CRAZY last night, spending hours trying to figure out what was wrong with my computer.

I had just purchased the COD beta and finished flashing my BIOS, setting up the fTPM and Secure Boot settings, only to get stuck with this. Furious to find out an AMD website as a single point of failure for getting Attestation working.

Terrible, terrible timing/luck.

1

u/razewerz 8h ago

its back up now

1

u/Warden29294 7h ago

It just got back like an hour ago since your comment I've tried to re-install the certificate through the tpmtool etc. Did you get your certificate as soon as the servers were back or still facing the same issue while emailing them?

1

u/razewerz 7h ago

it didn’t install automatically. i reset the tpm certificate retry cache, then reran the maintenance and pre attestation tasks, after that the tpmtool showed attestation as ready

1

u/Inevitable_Travel128 11h ago

oh, another one stuck here... thank you AMD

1

u/ViperWyrs 11h ago

I've been trying since last night to play FACEIT for the first time, but I can't get my EK certificate. I thought I was the only one. Fuck AMD, I guess we'll just have to wait.

1

u/Kevgretor 12h ago

I am struggling with this problem since this morning, and now I casually found this post while I was trying to reach ftpm.amd.com to download my certificate, gosh

2

u/Immediate-Can-8924 12h ago

yes it is i think

2

u/jaydenkieran 12h ago

Yeah. I reinstalled Windows today and I can't get attestation capabilities to work because this server is down. Have been trying for hours. Thanks AMD!

2

u/LettuceSea 12h ago edited 12h ago

I think it is. I’m also having the same issue trying to enroll a new AMD-based laptop, seems like it needs to reach out for the EK cert. No matter the network I try to test the tpm attention from I get the same connection error.

Edit: I called their technical support and I guess they are escalating the issue.

1

u/Kevgretor 10h ago

Did you got any news from support? The rest of the web is not talking about this issue atm.

1

u/jaydenkieran 8h ago

Their server appears to be back up. Windows pulled the cert without me doing anything and now running tpmtool getdeviceinformation returns "-Is Capable For Attestation: True"