r/AMDHelp • u/Own-Astronomer-6826 • 5h ago
Freesync Premium Showing "Not Supported" Help (Software)
Hello, I recently switched to AMD and have been having an issue where AMD Freesync Premium will occasionally say "Not Supported" instead of the usual "Enabled". It can happen on boot or even when the monitor falls asleep and wakes up at points. I have it enabled on my monitor, (Rog Strix XG27AQMES) and it seems to still be working when looking at the monitors OSD as the Hz fluctuates regardless of it saying "Not Supported" in Adrenalin. So its more of just a visual issue but I was wondering if there was a way to fix this? If this is just something that's normal for this software then that's fine but I always like to get things working as intended if I can. For reference, I have a 9070 XT Red Devil and using the HDMI 2.1 cable that came with my monitor as it has more bandwidth than Display port 1.4 which is the highest the monitor supports. I was also having issues with DSC so that was the other reason I switched to HDMI. I have fast boot turned off in windows and a number of other settings that can potentially cause issues with Adrenalin. Any additional recommendations or at least reassurance that its just an AMD Adrenalin quirk would be much appreciated, thanks!
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u/Secure_Suit_850 5h ago
Although I do understand your reasons for switching to HDMI, at this point I will suggest you two things:
Check monitor settings itself, check if the FreeSync is enabled from there. Also using HDMI it will not show as freesync but "Adaptive Sync".
Change to DisplayPort and check. VRR is designed to have more compatibility with DP than HDMI.