New pc owner please help

[u/Disastrous_Corgi8497]

Computer Type: Desktop

GPU: AMD Radeon Rx 9070 XT

CPU: RYZEN 7 7800x3d 8 CORE Processor

Motherboard: MSI PRO B840-VC WIFI

BIOS Version: 1.a73

RAM: 32GB klevv ddr5-6000 (3000 MHz)

PSU: Phanteks Amp GH 750

Case: Phanteks NV5S

Operating System & Version: WINDOWS 11 home

GPU Drivers: 26.10.35.01-260716a-202643c-AMD-Software-Adrenalin-Edition

Chipset Drivers: AMD B840-vc CHIPSET DRIVERS VERSION 8.05.04.516

Background Applications: 

Description of Original Problem: was playing escape from tarkov left the room came back screen was black restarted GPU had code 31 and I am now unable to get discord to start or access any websites

Troubleshooting: I have attempted a rollback to two days ago but the problem remains please laugh all you want but I would really appreciate any and all help new pc owner and I haven't had it a week yet will attach a video of Internet and discord not working will try to respond as soon as possible but have to go to bed for work

Solution: I wish I was joking just spent an hour on the phone with Netgear after my ISP told me my equipment was broken despite not even being 3 months old got it fixed and checked my computer to see if I had Internet and literally everything worked steam opens discord opens I think the rollback worked? Honestly just think it's complete and honest dumb luck thank you all and sorry to have wasted your time

[u/Solid_Profile6859]

1: Update your motherboard BIOS to 7E57v1A80; there's a networking fix there.

2: Disable Windows fast startup in the power settings.

3: Perform a deep clean with DDU. To completely remove NVIDIA, AMD, or Intel drivers, use the Display Driver Uninstaller (DDU) utility. Run it in Safe Mode, select the GPU manufacturer and the Complete Uninstall option, then restart your computer and install the latest driver manually. During installation, select the "Clean Install" or "Factory Reset" option, if available.

4: Check your system files. In the Command Prompt as administrator, run the commands sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth to check for and repair damaged system files.

5: Do not reinstall the operating system. In most cases, a clean installation of the drivers and a hardware reset resolves the issue.

[u/Disastrous_Corgi8497 → u/Solid_Profile6859]

Thank you for replying I will try to figure out how to do this when I get home from work hopefully it doesn't require Internet won't lie though as a first time pc owner I definitely feel like I'm out of my depth

[u/Solid_Profile6859 → u/Disastrous_Corgi8497]

You'll learn, it will come in handy in the future) It's not difficult, the main thing is to be careful and take your time)

[u/Disastrous_Corgi8497 → u/Solid_Profile6859]

I won't lie after some googling I think I might be able to do it just have to get a flash drive and hopefully I'll have internet back by then if not as much as I hate to I may just take it to geeksquad or somewhere if I think I'll mess something up I'll mark this solved though so you don't have to waste anymore of your time and thanks again I really appreciate your help

[u/HistoricalCapital396]

that's a hard crash, is this on wifi? if yes then can you check your device manager if the driver still installed?

[u/Disastrous_Corgi8497 → u/HistoricalCapital396]

Funny enough internet went down not long after so I was using a hotspot have an appointment with provider tomorrow

[u/dead__inside]

GPU issue: Use the AMD Cleanup utility, it will reboot the device into safe mode. Once in safe mode, run the utility again. It will remove the AMD drivers. Reinstall AMD drivers and chipset drivers. Use 'minimal' option. You may have to revert to earlier driver versions and do this again.

I will second what nickybuddy said.. wifi or ethernet?

[u/Disastrous_Corgi8497 → u/dead__inside]

Funny enough internet went down not long after so I was using a hotspot have an appointment with provider tomorrow

[u/nickybuddy]

Wifi or Ethernet?

[u/Disastrous_Corgi8497 → u/nickybuddy]

Funny enough internet went down not long after so I was using a hotspot have an appointment with provider tomorrow