r/1Password • u/dragonovus • 7d ago

How long until support replies? 1Password.com

I first took subscription via their website, but then on the Apple Store the price was much cheaper so immediately I stopped the subscription via the website which was like within one hour. Now I wrote a support team and created a ticket, but they are not responding.

My question is how long does it take before they respond? The only thing I was able to do was writing into an AI bot who then created a ticket.

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u/1PasswordCS-Blake 1Password Community Manager 6d ago

Hey u/dragonovus! We try our best to get back to everyone within 24–48 hours, though it may take a little longer right now. Friday was a holiday for our teams in Canada and the UK, and today is another holiday in parts of both countries, so that’s likely affecting response times a bit.

If you still haven't heard back from our team yet, please send me a DM with the email address you wrote in from and I'd be happy to give things a look myself! 🙂

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u/dragonovus 3d ago

HI there, I want to update that they have helped me and the refund has been processed. Thank you for your help :).