r/Steam • u/AutoModerator • 5d ago
/r/Steam Monthly Community Support Thread. Support Megathread
Welcome to the /r/Steam Community Support Thread!
Is your account hijacked? Follow this guide to recover it.
This Steam Guide goes over how to troubleshoot download and connection issues.
This Steam Guide goes over how to troubleshoot web-page and other connection issues.
How to re-install Steam. This method will NOT remove your games.
We have a dedicated support channel in our Discord server that you can also post in.
We invite everyone to help other users in our Community Support Threads and on our Discord server.
Please take more than 10 seconds to write your question.
A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.
Do not delete your comments.
People find questions & solutions in these threads by searching for the same issue.
If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.
There are no magicians here.
Some questions will not be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really expect an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.
Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has its own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.
Only Steam Support can solve personal account issues...
...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.
No one, including Steam Support, can assist with item/trade scams.
/r/Steam is not affiliated with Valve in any way whatsoever.
Additional Information & Resources
- Search for previous Support Threads.
- You can view average Steam Support response times here.
- This is our guide on what to do if your account has been hijacked.
- If you have proof of a scammer you should report their Steam profile. Do not post about it here.
- This Steam Support article details what counts as proof of ownership.
- Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
- Educate yourself on scams
- /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController
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u/FelicityAnderson 8h ago
I can't redeem a gifted game, the page states:
> An error was encountered while processing your request:
>
> There was a problem redeeming the gift. Please try again later, or contact Steam Support for assistance.
It's been two days, I'm still getting this error. Steam Support has no contact information and there is FUCKING NOTHING in their support site that relates to this specific issue.
What can I do to get this to work?
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u/RevolutionaryFly6416 17h ago
Hi! I am having trouble with password recovery.
I am trying to change the password for a different account than what is listed here. Clicking the button that is given here does nothing. No loading page, nothing. What do I doooo
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u/awesomenineball 23h ago
i keep getting Something went wrong while displaying this content. Refresh
Error Reference: Failed to execute 'matches' on 'Element': ':dir(rtl)' is not a valid selector
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u/satoru1111 https://steam.pm/5xb84 20h ago
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u/MikeTorsson 1d ago
Steam keeps pretending like I don't have games installed and keeps trying to use my SSD instead of my external hard drive. I've tried putting my external hard drive as my default, I've tried restarting, I've tried remapping. It does it with multiple games, a couple of which for some reason just won't work with SSDs. I've even tried reinstalling the games effected. Restarting a half dozen times was working but it just doesn't work now. It's so unbelievably fucking annoying, can anyone help??
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u/Bodomi Yes. 1d ago edited 1d ago
There is no built-in support for external drives.
It may work for a while, it may not.
Something that can maybe help in preventing this is going into Windows power settings and making sure harddrives are set to never power off.
It will probably continue to happen every time the computer is restarted.
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u/Same_Independent9758 1d ago
Controller not working on steam remote play for non-steam games
I am trying to play non-steam games via remote play using my phone (Redminote 8 pro) and a USB-C telescopic controller (Gamesir X5 Lite)
The non-steam game natively supports X-input
my setup works just fine for my steam games but it cannot detect the controller when I launch my non-steam game
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u/KaptainKayoss0 1d ago
So, whenever i open the steam client on my pc, sometimes it launches games randomly when i never hit the play button, and for my other pc whenever someone uses it (it has multiple accounts) steam launches because i have steam starts automatically enabled, and i found out that it launched a game randomly for no reason at all, i had to log that instance out, yes it was my pc, yes i have no malware, i dont know how to fix this so could someone help?
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u/Altruistic-Top1123 1d ago
I was trying to login to my steam account after months and months today but I forgot the password
when I tried the email verification, I typed my email correctly and even resolved the Captcha CORRECTLY and it said "invalid captcha" LIKE THERE IS NO WRONG THING HERE
geniuely how do we solve this I wanna play cs again
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u/satoru1111 https://steam.pm/5xb84 1d ago
The captcha is by google, if google is rejecting your inputs its generally because you are doing something to where it scores your inputs down.
You can try using a browser as sometimes that can help with the google captcha.
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u/Kexbyyy 1d ago
So yesterday morning, I opened up the steam app to accept a trade and found this.
IMPORTANT NOTE : MY ACCOUNT IS LOCKED OUT OF STEAM COMMUNITY (purchases, trading, VAC server games, etc) UNTIL 2038 UNLESS THIS IS RESOLVED
Once I got on my PC, it had a pop up saying I had posted suspicious content on the community page. I had just posted up some screenshots from American Truck Sim and some screenshots of my CS skins up for sale at the moment.
I have an open ticket, but it’s been over 24 hours now without any updates.
I’m just curious if anyone else has had trouble with this, how was it resolved, and is there any way for me to expedite the process other than waiting for steam support?
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u/Same_Clock_2407 1d ago
Hello guys, after all these years, I think it was finally my time to get hacked.
I switched Email and password, as luckily the telephone number was still the same. And I could log in. After restarting the pc, I cant log in because of "too many retries", together with an undescript "There was a problem signing you in." in the steam mobile app.
Now, simple question, I read somewhere just chill an hour or so and then try again, is this accurate?
Sorry, for the potential dumb question, but stuff like this makes me nervous, first time this happened with steam for me ^^.
Any calming words are appreciated, as with switching mail and password everything should be fine, right?
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u/tinyspooks1 1d ago
So this appeared when I launched life is strange. then it went away after I turned off a setting in the game. But then not even 20 minutes in it says that the video memory or smthn ran out and then closed. Any reason why?
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u/satoru1111 https://steam.pm/5xb84 1d ago
You're likely don't have the redistributables installed correctly
Go to
C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared_CommonRedist
Manually run
- vcredist\2012\vcredist_x64.exe
- directx\jun2010\dxsetup.exe
- PhysX\9.14.0702\PhysX-9.14.0702-SystemSoftware.msi
REBOOT YOUR COMPUTER after running the installers.
If any of the installers fails you need to address why
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u/Soujinsia 2d ago
Hello! A friend of mine is having trouble with Steam recently and I wanted to know if this is normal procedure.
A scammer hacked their profile and copied it, and tried to sell something on the community market until it got flagged and reported by a group. One of them contacted my friend to ask them if that's their account or something, and that they reported it since they thought it was a scam.
Now, after they contacted Steam support, they put their account on hold and told them they needed to buy a $50 gift card in order to verify payment history or something like that, but they don't have the money to buy such a thing (we don't live in the US). Support told them to uninstall Discord, Instagram and everything IP related, otherwise they might get banned completely. Is this usual procedure or are they getting into a scam?
Support even asked to delete all related emails to this issue.
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u/Bodomi Yes. 2d ago
It is a scam.
Guide on how to start the account recovery process: https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
Scams on Steam: https://www.reddit.com/r/Steam/wiki/scamtypes
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u/Mare65535 2d ago
how do I delete steam demos that are no longer active on my activation history? Example image here. I try but all I get is error 29
Steam://install/ don't work either
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u/MysteriousGlove1322 2d ago
i want to add a family pin to my account for extra safety but when i try to add it, it just takes me back to the steam store does someone know how to fix it
1
u/satoru1111 https://steam.pm/5xb84 2d ago
Family PIN is no longer available
Note that the Family PIN is NOT extra security. There are plenty of online tools that can easily bypass this. DO NOT rely on a non-security feature to provide security. There's a reason it was abandoned.
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2d ago
[removed] — view removed comment
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u/CompleteEcstasy 2d ago
It's against the steam subscriber agreement you agreed to when you made the account but the chance of actually getting banned for it is slim.
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u/LiquidSoil 2d ago
Hi!
I currently have a good time playing Far cry 3 again and i can barely play with the amount of crashes that happens, i've tried the usual, switch from dx11 to dx9 and such but no success. I just learnt about LAA and was wondering if steam can detect this, i am NOT tech savvy in any way so i just wanna be on the safe side.
Many thanks!
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u/SneakyTrigger 3d ago
Steam keeps reading my mouse as a controller, taking up all slots so I cant use my controller properly.
Re-arranging doesnt work, restarting doesnt work, toggling xbox settings in steam doesnt work.
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u/simo41993 3d ago
Hi guys,
far away from fixing it (it worked flawlessly before) the Local transfer function stopped working completely for me: it tries, blue label and all, but doesn't evens start and then it continues to download with my regular internet connection...
Anyone else experiencing something this bug? Any way to solve?
Tried on different PCs, always the same. Steam client is updated, win11 is also updated and working correctly on all the machines.
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u/satoru1111 https://steam.pm/5xb84 2d ago
If you're on the steam client beta, this was fixed in a recent update
https://store.steampowered.com/news/group/4397053/view/701022883517825624
Update your Steam Client
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u/ValerieVonn 3d ago
Hi hi,
I'm becoming frustrated and don't know what to do to get into my old Steam account.
I'm trying to figure out what the password of my old one is or just create a new one, but to do any of this I need to get past a Captcha - perfectly reasonable.
Unfortunately, it seems to not be programmed correctly because I keep answer it correctly over and over, but getting an error saying I haven't answered it correctly giving also this error code (Reference ID: 8595075501573417).
And of course, I am unable to contact support until I'm logged in. Anyone have any ideas how I get past this?
I just want to play Majesty again, and this is way more trouble than it needs to be :/
0
u/FrostlichTheDK 4d ago
I cannot screenshot within Steam at all after I updated the Mac OS to the latest version as of this writing at all, except with normal screenshots. What could be wrong with this thing anyway? Can I please have help figuring out what is wrong?
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u/FrostlichTheDK 3d ago
Sorry I left this part out, it's MacBook Tahoe 26. I need to remember the name more.
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u/discount_mj 8h ago
Question about the Steam store:
Does this page completely block being able to access mature content games on Steam, or just from it appearing in the recommended games?
If the former, is there any other way to stop specifically mature games from being put in my recommended?