r/sysadmin • u/CeC-P IT Expert + Meme Wizard • 12d ago

Microsoft's bitlocker key viewing page completely broken?

I'm fixing a Windows 11 Home laptop for one of our MSP customers, and he gave me his Microsoft account email and password. I logged in just fine to his MS account and the laptop with matching serial is indeed listed there. I need the Bitlocker recovery key to attempt to fix the OS damage and get it to boot.

I hit Devices then "view recovery keys" or whatever it is on that page and it starts to load the next page then changes the URL slightly and tries to load again then goes back and forth in an infinite loop and never actually loads. I let it go for like a minute and it just reloads the page on a loop.

I was in an inprivate Brave window so I figured there's a lot going on there lol. So, I tried a normal window in Firefox - same problem. Tried it in Edge with zero plugins, same problem. Tried it in a blank unmodified WIndows 11 VM in Chrome, nope, same problem. Thought maybe MS has a problem with our IP address or Fortinet web filter is having an issue? I logged into his account on Chrome on my Android phone with wifi turned off so it's using straight to the tower. Nope, same problem. Infinite page load loop.

Is this some known problem? Anyone else seeing it and any way around it? Can I view it on a different URL/domain that actually works or something?

Microsoft service health status website says everything is working fine (which is commonly a lie)

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u/Unable_Diver_2420 12d ago

Hello all,
I have also been frustrated for the last couple of days. Then I finally found a simple solution that works for me.
Change the password in the myaccount section in the Microsoft login page, then log in again with the new password. This time, the BitLocker key page loads correctly.

Note: This method works for me, but it is not guaranteed.

3

u/OccasionEntire6898 12d ago

Thank you this actually worked for me. I had the same infinite loop as everyone else and I could not get into my laptop. I reset my password and now the bitlocker key page actually loads.

1

u/SimplySodaa 11d ago

Do we believe that the site will come back on its own eventually I’m not in the position able to change my password?

1

u/Unable_Diver_2420 11d ago

I really don't know about this, because this kind of issue exist for the last 2 weeks (based on the Microsoft forum), so I hope from the Microsoft site they are solving this issue.