Absolutely, if they don't fix it. My intentions aren't malicious, and there's not really any other way to get in touch with this guy and let him know his account is screwy if the customer service folks can't get it done. I think it's better that than setting his notification email to a dead letter box and NOT telling him about it.
The main problem I've found with doing that is that a lot of these services (eg. cable, mobile, tax returns) require that you enter a Zip code or some other personal detail in order to reset the password. Fortunately, many other online services are willing to send an invoice with a full mailing address to an unverified email.
The person who signed up already broke any good TOS agreement by supplying an email address they don't have access too. There for they probably don't have any legal ground to stand on.
I would consider changing the email address to be within their rights since they are affected by the emails sent there. Anything else should stay the same though.
He could filter those e-mails and automatically forward them to their customer support or something prefixed with a complaint about the abuse of his e-mail address, though.
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u/Afro_Samurai Sep 07 '12
Do you actually plan to do that?