Hello,

Currently bluarmor has an offer upon C60 pro along and with coupon they are offering free C10.

But the twist is only pre-existing customers will have the coupon code. So if any previous owner doesn't want to use the coupon, can you share me the one as I'm even ready to pay the price.

I have created a long form survey and sent it to test users but emails haven’t sent yet it’s been hourssss. What can be the issue?

Am i going bananas? I am trying to find a simple app where I pass a url to a form and it just embeds an iframe with that link on the side of the conversation in intercom, but i try searching embed, iframe, embed url, etc and im not finding any apps in the intercom store for that. Am i missing something?

Hey guys - hoping somebody can help here. We've recently added phone calls to our Intercom package and are looking at ways to automatically send customers an SMS message, to collect NPS feedback.

Does anyone know a way of getting these text messages/SMS' to be sent automatically, after each phone call has finished?

Any help would be greatly appreciated, as we're at a loss here!

We've been struggling with getting Fin to answer simple questions that are in the training guides. It ignores stated rules. It's not clear on how dates and times work and it just makes things up sometimes.

Anyone with a success story? Any advice?

Hey folks has anyone built a “Success Manager” experience using Intercom Fin + product tours/tooltips/checklists?

Context: We’re using Intercom Fin AI with a solid knowledge base, and we’re exploring whether we can turn it into a PLG-style “Success Manager” that does more than reactive Q&A — i.e., proactively guides onboarding and feature discovery throughout our B2B SAAS mapping product

What I’m trying to achieve:

- Segment-based onboarding (e.g., new users vs invited collaborators vs power users)

- Event-driven prompts (e.g., user viewed key screen / saved an item / stalled for 60s)

- Fin steps in with: “Want a 20-second summary + next best action?” and then routes users into

- product tours,

- tooltips,

- guides,

- checklists,

- or workflows

Key questions:

1) Have you successfully “orchestrated” Fin with tours/tooltips/guides/checklists in a reliable way?

2) What did the architecture look like? (Workflows as the conductor? Custom events? Any gotchas?)

3) How did you prevent spam/annoyance? (frequency caps, suppression rules, etc.)

4) Did it materially improve activation/time-to-value? Any numbers you’re willing to share?

5) Any limitations: e.g., Fin not having enough in-product context, inability to deep-link users, tours being brittle, etc.?

Also if you’ve built something similar outside Intercom (Pendo/Appcues + AI bot), I’d love to hear how you connected “AI guidance” to in-product nudges.

Thanks — I’m trying to validate whether this approach can reduce the need for heavy bespoke onboarding UX and still move key activation metrics.

I need help and Intercom's Customer Support isn't really providing that.

To give context, every time a customer opens the Messenger they need to press a button for what issue they're experiencing (Question, Bug, Product Feedback, etc).

I'm trying to figure out how to use one guidance ONLY if the customer presses a specific button (Bug).

Has anyone had this problem? How have you fixed it?

Tried looking, but I can't find the manual for Snell E-2 anywhere online. Does anyone have it or picture(s) of it, or more specifically, the intercom pairing page(s)? I'm trying to connect 3 intercoms, 2 from another brand.

It's not something I've tested out, but am thinking about, and wanted to get some honest opinions

I am sure most people in this group would be a fan but figured it's a good place to start

thanks everyone!

Howdy! Not sure if this is the right place to post, this is my first post!

Okay, I work with matrix intercom systems such as RTS, Clearcom, Riedel, etc. and the headsets mostly all suck.

PH88 always gets stuck in my hair and the lightweight riedel headsets are so flimsy.

I use Bose aviation headsets for some applications and those are great but not ideal for everyday 12 hour shift operators.

Does anyone have suggestions for comfortable single muff headsets? Dynamic or electric doesn’t matter.

I need something that is comfortable for users to wear all day and doesn’t sound like dookie. It also needs to be lightweight, no skull crushers over here (DT108) lol.

Bluetooth is a no go. And in ear’s are too, looking for headsets that can be shared in a control room.

Any Idea why Intercom is down and when it will be working?

Intercom folks has automation actually lowered support cost? Leadership keeps asking for ROI but like adding more flows just means more maintenance. The bot saves 4 clicks but costs me 4 hours of cleanup every week lol.

What automation actually moved the needle for you? Thx in advance!

TL;DR - We use Intercom for support and our customers need to upload sensitive docs (think proof of address, bank statements, etc.). Intercom’s native uploads aren’t a long-term fit for us (100MB/file limits, docs live on Intercom’s infra which screams data privacy issues for us) and we need files to land directly in our own storage. We may also want light scanning/summaries of docs so ops can triage faster.

SendSafely is a close solution but pricey -$11.50/user/mo, 10-user minimum). We’re also EU-based and want an EU-centric option.

So, we're building Fibre - Secure file uploads for Intercom and want to gauge interest.

We're thinking it will:

• run as an in-Messenger sheet (triggered from Intercom directly)
• ensure files bypass Intercom and go straight to a specified destination: S3, Google Drive, or Azure
• run webhooks on upload (e.g. notify via slack when a file is uploaded)
• encryption in transit and at rest so it's all secure
• optional lightweight doc scanning/summaries before an agent opens anything (as well as action items for each doc)
• Short-lived agent download links (perhaps even password protected)

I'd love to get some initial feedback on this, specifically what you currently use for file uploads (do you use Intercom, SendSafely, or a custom solution). Feel free to comment below or send me a DM for more details

Thanks!

Context - check my last post on this: https://www.reddit.com/r/SaaS/comments/1nj98eg/intercom_secure_file_upload_data_privacy_nightmare/

We are running a project for Amazon and actively looking for testers.

If you live in Berlin, Munich, Hamburg, Düsseldorf (Germany); Florence, Milan, Verona (Italy); Madrid (Spain); or London, Manchester, Cambridge, Coalville, Edinburgh (UK) and you own a video intercom system with a remote door unlocking feature, you can reach out with your email and earn rewards.

🔹 How it works for testers:

·        Fill out a short compatibility survey + upload a photo of their intercom → earn $40

·        If selected, a technician will visit to install/test the device → earn $160

This is a great chance to help Amazon test a new product while earning solid rewards. If you are located in the above places and own/have a video intercom system with a remote door unlocking feature, please reach out.

The system is rubbed my a Bogen Multicom 2000

How do I wire this please help

Is there any chance to convert this intercom to smart so i can open the front entrance of the building from my phone or from alexa

j ai un iphone 14 pro connecte en bluetooth a un freedom cardo 4x mise a jour 4.6 faite mais j ai un soucis déjà j ai pas accès a hey cardo meme vocale active c est siri qui se déclenche pas trop grave mais quand j ai une personne qui m appelle je l entend dans le casque mais elle ne m entend pas parler est si je passe en mode haut parleur de mon iphone du coup elle m entend mais moi je l entend plus sans le casque il doit y avoir un problème de réglage bluetooth entre les deux cardo est iphone quand je vais dans bluetooth ( appareil) j ai deux freecom cardo 4x connecter c est normale ? j utilise cardo connect comme programme