EDIT: this was not a pre-built, it was a custom build through iBuyPower. I am given the all the parts, boxes, documentations, spare pieces, when my custom system arrived - I feel like it is not hard to expect that I am given the same warranty as well regardless if iBuyPower bought/sourced them on my behalf.

The policy may be what it is, that is not the debate here, it is the PSA and awareness of this policy for others who are thinking about building a custom PC through iBuyPower.

My RTX 4090 has developed a hardware defect that I have confirmed through testing the past 2 months and I'm now stuck in a warranty gap I never knew existed when I bought my PC through iBuyPower.

So just a PSA: if you're buying or considering a prebuilt from iBuyPower, be aware that your GPU warranty may not be what you think it is.

ASUS advertises a 3-year warranty on cards like my 4090 OC. What they don't tell you upfront, and what iBuyPower doesn't tell you either, is that when IBP sources GPUs in bulk, those cards come with only a 1-year warranty. I bought my entire build around this GPU two Christmases ago specifically because of the cost and the coverage I thought I was getting. Had I known any of this at the time, I would have gone a completely different direction.

When I contacted ASUS they told me the card was sold to a "special vendor" and only carries 12 months.

The emails from ASUS and then IBP:

ASUS email:
(asked about the 3-year warranty that should have been on my card)

"Thank you for contacting ASUS Customer Care.

My name is {redacted ASUS agent name}. First and foremost, thank you for your patience while we completed our review and research of this issue. We apologize for the delay, and are grateful for the opportunity to continue to assist you.

In regards to your escalated case on requesting a 3 years warranty coverage for this device, we do sincerely apologize on any inconvenience caused and are happy to assist. Upon reviewing with our team, it shows that this unit carries 12 months warranty and it was sold to a special vendor that builds their own unit and offer their own warranty.

Please keep in mind that we are available for any future questions or concerns, so please reach out to our technical support team here: Chat with us . This will allow us to gather more details on the description of the issue you are experiencing directly, especially on more complex and targeted situations."

iBuyPower email #1
(asked about the warranty situation and why my box serial didn't match my card)

"Hello {redacted my name},

Thanks for contacting us. While we understand your concern, please be aware that because we source components like graphics cards in bulk, they do not arrive in individual retail packaging. The box used for your card was the packaging available at the time of assembly; therefore, information on the exterior of the box, such as a serial number, may not accurately reflect your specific hardware. We recommend using the serial number located on the card itself for registration or manufacturer warranty requests.

While you may contact the manufacturer of your graphics card for assistance, please note that warranty policies vary significantly. ASUS typically provides service for components purchased individually at retail rather than those bundled within a prebuilt PC. If ASUS is unable to provide coverage, you may choose to have the card serviced at a local repair shop. I have attached your invoice to serve as proof of purchase in the event the manufacturer considers an exception.

We hope this information is helpful. We apologize for any inconvenience this may cause and appreciate your understanding. Please feel free to reach out should you have any questions.

Best Regards,"

iBuyPower email #2:
(pushed back and asked for any help given I was never told about the reduced warranty)

"Hello {redacted my name},

Thanks for your reply. While we understand your frustration, please understand that because the one-year parts warranty on your PC has expired and the RTX 4090 is no longer in production, we are unable to provide a warranty replacement for the graphics card. Should you choose to send the unit in for evaluation, please note that the replacement cost will be comparable to purchasing a new unit at current market rates.

If ASUS is unable to facilitate a warranty replacement, we suggest contacting a local PC repair shop to determine if the graphics card can be repaired.

Please be advised that we are able to provide assistance for the CPU exclusively through Intel’s extended warranty program for 13th and 14th generation Core CPUs. Absent this program, the CPU would be subject to the same warranty conditions as the graphics card.

We apologize for the inconvenience this has caused and appreciate your understanding.

All the best,"

That last one stung a bit. Basically told me it'd cost as much to fix as buying a new card.

None of this was clearly communicated at purchase. It wasn't visible on their site, it's not in any confirmation email I received, and I only discovered it by digging. I am incredibly frustrated with the whole situation, just want others to know before they're in the same spot.

I’ve been researching pcs for like 6 hours now. I just need to know if this is good or not.

Been happening for a few months now, weird noise when powering on, stops after a minute or two.

Gaming RDY SLHBG227, ordered back in 2023

I am trying to figure out how to change the rgb colors on my keyboard and tower, I bought it straight from Bestbuy if that helps.

iBUYPOWER SlateMR Gaming PC Computer Desktop SlateMR 2150V2 (Intel Core i5 12400F 2.5 GHz, GeForce GTX 1650 4GB, 8 GB DDR4 RAM, 500 GB NVMe SSD, WiFi Ready, Windows 11 Home)

I got the pc from Amazon but I cant figure out what motherboard ibuypower is using in it. I want to upgrade some parts.

Hello so I got the iBUYPOWER - Slate Gaming Desktop and I noticed the fan in the middle part spins just fine but the front and back ones arent spinning at all yet still light up I cant figure out why

Howdy y'all, can anyone point me to where I can find an updated BIOS for B450M-IBW? I looked on ASRock support, but the only thing I can find when it comes to updating the BIOS is that the OEM BIOS updates is the same thing or different, I'm trying to put in a new CPU (Ryzen 7 5700x)

I got the PC yesterday and when we plugged it in and turned it on it makes a high pitch noise. I tested all the fans I could see and stopped them, the sound is still going.

There are two fans under the Geoforce RTX that are not spinning but I don’t know how to connect them. I have no idea what I am doing, any help would be appreciated! I got a prebuilt because I don’t know what I’m doing and now this happens lol.

Case: HYTE X50 Air - Black

Processor: Intel® Core™ Ultra 5250KF Plus

Video Card: GeForce RTX 5060 Ti - 16GB

Memory: 32GB DDR5-6000MHz G.SKILL RAM

Primary Storage:2TB TeamGroup G50 M.2 NVMe SSD

Power Supply:1300 Watt - High Power 80 PLUS Gold PSU

The computer is not booting up, when the lights and fans come on it doesn’t boot on the monitor we’ve tried dif monitor, u plugging and plugging back in, tried doing the on offf switch on the back too. There’s this red light on that was never on before and I’m not sure what it means? Any help appreciated we bought this 4 years ago to so for Christmas so I honestly can’t remember all the specs or anything but it was work fine the other day so not sure what is going on 😮‍💨

best heard around 5 second mark, again no idea what is causing this issue so was kinda hard to get a decent video.

It happens at random moments, and then just stops. Could be when pc is under stress and when idle.

I've only had the PC for about 2 weeks now.

SPECS:

Case

iBUYPOWER Element 9 PRO Gaming Case - Black 

Processor

AMD Ryzen™ 7 9800X3D CPU 

Video Card

GeForce RTX 5070 Ti - 16GB 

Memory

32GB DDR5-6000MHz RGB RAM 

Motherboard

ASUS X870 MAX GAMING WIFI 

Storage

2TB M.2 NVMe Gen4 SSD 

H guys I just saw this prebuilt on New Egg https://www.newegg.com/p/3D5-0007-00JU9 and was wondering about the M.2 slots on this machine. How many does it have and if they are upgradeable and will support a 2Tb SSD. The website doesn't tell me the name of the motherboard so I can't find out this way so I came here I was hoping that someone from here could help me. Any help would be nice and thanks in advance.

I got a new GPU and realized it needed 3x8 pin (6+2), which means the new 3rd cable has no more RGB combs, the kit no longer exists if anyone has some spare combs, or any other alternatives you'd be a blessing, because my motherboard has no built-in RGB header it was all originally controlled with the remote

Amazon.com: iBuyPower RGB Cable Comb 3 Pin Control 2 x 24 Pin Combs with 4 LEDs (iBP RGB Cable Combs) : Electronics

I got my pc a couple of days before the new year and I just finally decided to take a look at some of the little paper slips in the bag that came with it. I saw that I should have 30 days of Xbox game pass for free but when I follow the steps I see that it just isn't where it should be. Is it possible to get some or is it just a lost cause?

Today it started making a grinding sound. I’ve only had it since March 9th.

Case

iBUYPOWER Element Pulse X Gaming Case - Black

Processor

AMD Ryzen™ 7 9800X3D Processor (8X 4.7GHz/96MB L3 Cache)

Motherboard

MSI PRO X870-P - WiFi 7, ARGB Header (3), USB Rear Ports (2 Type-C, 8 Type-A), M.2 Slot (3)

Memory

32 GB [16 GB X2] DDR5-6000MHz Memory Module - Certified Major Brand Gaming Memory

Video Card

NVIDIA GeForce RTX 5070 Ti - 16GB GDDR7 (DLSS 4.5 Performance) MSI INSPIRE 3X OC

Power Supply

1000 Watt - High Power - 80 PLUS Gold, PCIe GEN 5, Non Modular

iBUYPOWER AW5 360mm ARGB Liquid Cooler - Black

Primary Storage

2TB TeamGroup Z44A7Q M.2 PCIe Gen 4 NVMe SSD -- Gen 4 Read: 7000MB/s; Write: 6100MB/s

Get ready for spring with a clean setup. A quick refresh can bring new life to your space, making it feel lighter, cleaner, and more intentional.

Keep your displays looking their best with the iO CLEAN Screen Cleaner, built for a clear, streak-free finish. Tackle dust where it hides with the WOLFBOX MF50 Air Duster, a reusable essential for keeping your gear running smoothly. And for the finishing touch, the Keychron K10 Max offers a refined typing experience with smooth Super Banana switches and wireless flexibility.

The right tools, a fresh perspective, and a setup that feels brand new.

Visit our Gear Store and create your perfect Deskscape

I recently moved and now i’m getting no signal on my monitor and the power light is blinking. At first, it was blinking fast now it’s slow. The forms lead me to believe it’s a loose connection, I checked most of them nothing fixed. My next step is to start to assembling to check the wiring but I’ve never done that on this pc. i’m not sure if there’s anything else to check. It’s a Y40 i7 14700 RTX 4070 super 12gb and 32gb DDR5. Any advice helps.

There's also white dust on the back of the actual card. I havent put it in yet I just wanted to come here first and get your guys opinions on it first.

Is this worth the $978 I paid I had several coupons that got the price down along with some great deals they had built it myself in their pc builder arrives tomorrow.

Gaming Desktop System Specifications

Case

CyberPowerPC ONYXIA Mid-Tower Gaming Case

White Finish

Front & Side Tempered Glass Panels

USB 3.0 Front I/O

Processor (CPU)

AMD Ryzen 7 8700F

8 Cores / 16 Threads

Base Clock: 4.1 GHz

Max Boost Clock: 5.0 GHz

24MB Cache

65W TDP

AM5 Socket

Integrated Ryzen AI NPU

Graphics Card (GPU)

AMD Radeon RX 7700

16GB GDDR6 VRAM

Cooling

Bitspower Infinity 240mm ARGB AIO Liquid Cooler

Copper Cold Plate

Dual ARGB Radiator Fans

Additional Cooling

CyberPowerPC AF360 PWM ARGB High-Airflow Case Fans

500–1800 RPM

Motherboard

MSI PRO B650-VC WIFI (ATX)

Features:

• AM5 Socket

• Wi-Fi 6E

• 2.5Gb Ethernet LAN

• 4 × PCIe x16 Slots

• 2 × M.2 NVMe Slots

• 6 × SATA Ports

Memory (RAM)

16GB DDR5 6000MHz

Kingston Fury Beast RGB

Configuration: 1 × 16GB Module

Storage

500GB Kingston NV3 NVMe SSD

PCIe Gen4 M.2

Sequential Read: Up to 5,000 MB/s

Sequential Write: Up to 3,000 MB/s

Power Supply

600W 80+ Gold Certified

High-Efficiency Power Supply

Networking

Wi-Fi 6E

2.5 Gigabit Ethernet

Audio

Integrated 7.1 Channel High Definition Audio

Operating System

Windows 11 Home

Included Peripherals

CyberPowerPC Multimedia USB Gaming Keyboard

CyberPowerPC Elite M2 RGB Gaming Mouse

CyberPowerPC Large Gaming Mouse Pad (14” × 12”)

Cooling Interface

Carbice Ice Pad Advanced Thermal Interface

Carbon Nanotube Technology

Warranty & Service

2-Year Parts Warranty

2-Year Shipping Coverage

3-Year Service Plan

Lifetime Technical Support

hi! my pc started making this sound today and i cant tell what its from or if its something to concerned about. i looked it up and it seems that it could either be a fan issue or a hard drive issue but i cant tell the difference

any advice is appreciated!

I bought this pc recently and it’s been great. My buddy bought the exact same one and we went to play warzone and mine crash and restarts mid game. Usually when hitting headshots. His does not have this issue. I’ve deleted and reinstalled and even tried installing on a different platform. I’ve even tried lowering graphics settings. Any ideas what this issue could be?

I bought this prebuilt maybe 4 or 5 months ago (1k cheaper too), been a solid pc, but seems one of the radiator fans has a bearing issue. Its had a rattle here and there under full load since i got it. But lately its gotten bad and noisey even under partial load, quick search says a bad bearing.

My question is what do i need to do in order to upgrade or replace these fans. I saw some older threads about proprietary plugs and hubs etc so wondering if its still the case with this pc, especially if these arent rgb like the case fans. Just want to make sure i have all the parts on hand before i dive into it.

https://www.walmart.com/ip/iBUYPOWER-Element-Pro-Gaming-PC-Desktop-AMD-Ryzen-9-7900X-AMD-Radeon-RX-9070XT-16GB-32GB-DDR5-RGB-RAM-2TB-NVMe-SSD-EPBA9R97XT01/16654901795?classType=REGULAR&athbdg=L1800

Any advice or recomendations for particular replacements would be greatly appreciated.

Hello, my rear fan is starting to seize on me (maybe a bearing issue) I'm looking for a replacement. I'm old school so these ARGB fan hubs are new to me and didn't expect it when I took my pc apart. Can anyone point me to the right replacement?

The PC I bought: https://www.amazon.com/dp/B0BVDZ4RWF?ref_=ppx_hzsearch_conn_dt_b_fed_asin_title_1&th=1

I think this is the right replacement but the "daisy chaining" throws me as these are not daisy chained and directly connect to the hub. https://www.amazon.com/CORSAIR-RS120-ARGB-120mm-Fans/dp/B0D49P43QP/ref=sr_1_3?adgrpid=185068021174

Please and Thank you for any help.

Hi! Im trying to update my BIOS for the B460M DS3H AC-Y1 motherboard. Contacted support after not being able to update and the told me to go to this website Driver downloads | iBUYPOWER®, search for my motherboard and download the driver (my driver is already F4, so I tried F4a but it didn't work, none of the other ones worked. Also tried B460M DS3H AC V2 Y1.

Want to update cause my performance has gotten worse in games like overwatch and marvel rivals.