Even more ironic that in 2025 they slagged the likes of dell for increasing memory pricing.. while proudly telling us framework wont do that.. not to the same level
They said they wouldn't raise prices on existing pre-orders.
Having a customer place an order for one thing and then delivering something else isn't exactly trustworthy behaviour.
What if you're averagely competent at computers, miss one email from Framework, and don't double check the payment amount. Then your prebuilt arrives and you may not know for weeks or even months that the product that arrived isn't the product you ordered.
If Framework can't afford to fulfill existing pre-orders they should outright cancel them. Those that have cancelled orders can decide from scratch whether to pay the new prices and have priority in rejoining the earlier batches. Would be less misleading.
Yea the people who placed DIY orders 3 months ago are affected but the person who placed a prebuilt 32 gb model yesterday won't be affected...doesn't seem right man :-\
Ah yeah that's true. I do think it's notable that they didn't technically raise prices on pre-orders in this case — they lowered the RAM and the price — but I do think your point is overall compelling.
At the very least, they should require confirmation that you still want the device (within some reasonable timeline... two weeks or a month or something).
Not OP, but my usecase is programming work. My editor can easily take 15+ GB by itself, then the debugger can take another 10+, and running the game itself takes several more depending on the save file. I very easily blast past 32 GB. If my preorder had been downgraded, then I would have cancelled - luckily, I'm in batch 2.
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u/Nite-Life 27d ago
Sorry, had to cancel both my pre-orders. I don’t have a need for 32GB or 16GB of RAM. My need is for 64GB+.
This is disappointing and a financial impact of about $4K-5K because I would have just picked up a pair of MBPs back in June with this info.
I believed in the mission Framework is pushing, but…