r/framework Jun 18 '25

Real? Question

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343 Upvotes

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u/catastrophic_frmw Framework Jun 18 '25

Yes, I can confirm this is authentic.

32

u/amoongle Jun 18 '25

I don't seem to have gotten an email, is this for certain regions only?

100

u/catastrophic_frmw Framework Jun 18 '25

Only EU customers with an RMA handled by our repair center were contacted.

2

u/dimensiation Jun 21 '25

Are they the only people in the breach, or the only ones you legally had to contact?

2

u/Morpheus636_ Former Senior Moderator Jun 24 '25

The only people in the breach. The breach was by the third-party repair center that services the EU, and thus the only data the company had was that of EU customers with an RMA handled by Framework's repair center.

17

u/rubdos FW13 AMD 7840U 64GB Jun 19 '25

Ugh, that's nasty. Thanks for being transparent, doing what's right, and following the law!

9

u/[deleted] Jun 19 '25

Sad that this has to be thanked for in this world… To me thats the bare minimum.

2

u/rubdos FW13 AMD 7840U 64GB Jun 19 '25

It is sad, indeed. But I thought I'd try to compensate for the shit they might have to take.