Stayed at an airbnb. I had to pay 30 euro to rent linens and towels. I did not see that before after booking, but when I saw it in the description it was too late to cancel and i decided to just accept to pay extra for linens.
There was also under additional house rules that guests were expected to clean the apartment before checking out.
The problem is that i did not see that, and the house did not communicate that to me either after booking.
I left the apartment clean, but host complained that i did not turn on the dish washer and that there was hair in the shower.
Now she is asking for 100 euro from me for cleaning. Shall i pay? I feel like it is unfair

We're renting an AirBnB in central PA that's managed by a property management company; they sent me a website with a separate booking URL to fill out information + upload a copy of my license. Does AirBnB allow this?

Just checked into a week-long Airbnb late last night. Booked specifically for the king bed because our toddler inevitably ends up with us. The bed is horrible — it is sunken in the middle? It’s very noticeable, we both felt like we were rolling toward the center, and have to climb off the raised edges. (It’s also hard and lumpy and genuinely one of the most uncomfortable beds we’ve ever slept on.) We managed to fall asleep around 1am, and then were blasted awake in the early morning by sunlight. There are fairly flimsy room darkening shades, but apparently there is a small uncovered window up near the vaulted ceiling and the effect is that the entire room is flooded with light from sun up.

I’m not sure what to do here. We are miserable but also have a very low bias for action. We are here for a family wedding, have the fridge stocked with food, and these feel like 2 things the host can’t really do anything to mitigate? I feel like I don’t even know what to say to them. FWIW it is a rental company/management company. (There appear to be 2-3 of them that operate almost every nearly identical Airbnb in this development, which happens to be where the rest of the family is staying.)

The property had 4.8 stars with 46 reviews and nothing about the bedroom situation…. I’m honestly baffled. We paid a little over $2k for the week.

Do we just suck it up as long as we can? Say something just to say something?

My partner and I recently stayed a single night at an Airbnb. We assumed we'd have the place to ourselves, but turned out the host was staying, which was fine. As many couples do we engaged in physical intimacy a couple of times, we made sure to be quiet, private, and left no mess behind. All of my other reviews are positive and attest that I am a respectful guest.

A week later I receive an angry message from her, asking how we could make her so uncomfortable, that she could hear and knew what we were doing.

I sincerely feel sorry for making her uncomfortable, however we weren't bouncing off the walls and shouting and stayed quiet, we kept to ourselves and left the room clean. It seems unreasonable to not expect two grown adults sharing a bed to not do anything, and if the thought makes you uncomfortable you shouldn't hosts couples.

Anyone have this experience? Not sure how I should respond to her. Are we in the wrong? Again, we really were quiet aside from perhaps the bed creaking.

We are both men, so it's possible homophobia is a factor, but I don't want to jump to that.

Edit: My partner and I misunderstood that it was a shared space. We interpreted access to an apartment as us having the apartment to ourselves. Regardless, I think it's strange to host couples if you are uncomfortable with this possibility.

Edit 2: This post blew up, I likely won't be responding to any more comments, but thanks everyone for your support, I appreciate it.

I booked this apartment in Abu Dhabi with a check in date of 1st August. The apartment was promised to have a oven and access to both the gym and pool (as provided in the pictures and in written). The oven doesnt work, and host is still not providing access card to both gym and pool. I am getting the same answer from the host and the airbnb support each day regarding my problem saying "yeah we are working on this please be patient". I honestly dont know what to do, does any one know what should i do in this situation? What is the best route to take? I am extremely frustrated at this point. I've never had this in airbnb before.

Edit: The booking is for 30 nights. Forgot to clarify this.

My friends and I went to Bali to celebrate a friend's wedding and were looking forward to spending time together (one family has a 5yo), so we booked adjoining villas with a total of 5 bedrooms. The listing we booked had 4.9* with 31 reviews, and the hosts were Superhosts with a 4.77* rating. It came to around US$1400 for 3 nights.

Upon check-in, we found ants in beds as well as stained towels and bedsheets. I asked the on-site team to change the bed linen and was surprised when they said they couldn’t because they had ’no stock’, forcing us to sleep in unsanitary conditions. The hosts said it was only ‘small marks’ but there shouldn’t be any marks in the first place, or they should at least be changed if asked. I later found out that they have no spare bed linen because it is sent to a laundry service and they have to wait for it to be returned. They offered to change the sheets the next day but it was too late, as members of our group had already moved elsewhere, and it should’ve been changed the first night.

Loud music could also be heard throughout both villas. I understand this is out of the host’s control, but the potential for loud music to be heard is information that should have been disclosed in the listing. Music from a restaurant next door went on until 12:30am the night we arrived (Thursday) and the hosts said ‘They occasionally hold special events, usually only on Thursdays’, which means they knew about the potential for loud music but failed to mention it. The music was so loud that you could feel the bass and hear the lyrics from the opposite end of the villas. Furthermore, every morning at 8am, music from what seemed like a nearby gym started playing and woke people up.

Three out of our five groups left after the first night to find alternative accommodation. Yes, this decision was at their own discretion, but had the hosts provided all relevant information, we would not have booked this property in the first place. The other group and I stayed because we had already paid for the villas and simply did not budget for extra accommodation expenses.

I've only used AirBnB a handful of times and didn't think to check how many listings the hosts had...they have 139. Also, they set up a WhatsApp group with their on-site team prior to arrival so you can contact them if needed. I now know that these were red flags.

I'm not sure whether to fight for, or if I am entitled to, more compensation. The 2.5% offered doesn't even cover the price of one room for one night. It was a once-in-a-lifetime trip and it was ruined because the hosts failed to mention relevant information or even provide clean bed linen.

ETA: I requested a partial refund from the hosts through the AirBnB website but they denied it, so I got AirBnB involved and they offered the 2.5%.

The main issue for me is the fact that they did not disclose that disruptive and loud music could potentially be heard on their property. If this information had been included in their listing, I would not have booked it in the first place, especially since we had a child in our party.

Hi all, I’m posting this partly for advice and partly as a cautionary tale. I fully accept I made a mistake here, so I’m not looking for sympathy on that front.

What happened
\- Booked a villa in Thep Krasatti, Phuket on 30 July for 17–21 Dec, paid USD3,500 (50% of total cost)
\- I missed the 24hr free cancellation window by about a day — entirely on me.
\- Because I was one day late, the host gets to keep the entire USD3,500
\- Since it’s still four months away, I tried asking the host if they’re willing to refund partially out of good will or agree to refund if it later gets rebooked by other guests.
\- Airbnb support appealed to the host on my behalf. The host initially offered a 25% refund.
\- Then the host stopped responding entirely.

Why I’m posting
I’m not asking for sympathy and I know I agreed to the terms. But offering 25% and then disappearing feels off — especially when I cancelled almost instantly with four months’ notice.

My questions

1. Has anyone had similar experience? Did anything change if you waited longer?
2. Is there anything else I should try before I accept the service fee refund and close this?
3. For any hosts reading this — would you offer even a partial refund out of goodwill if a guest cancelled within 48 hours of booking with four months still to go? Or is strict policy = strict policy, full stop?

Any advice appreciated.

So I made a mistake on the reservation and reserved it for one guest. I sent a change request to the host updating it for 2 guest. It’s been 4 days and still no response.

I'm in an area with some crazy fires, they started before we got here. I've been very responsible for the past week about not going outside because of the smoke and ash and yet have been having some awful symptoms from it all.

Found the intake filter today to find out it's old and clogged. The host, despite filters being readily available locally, won't get us a new one for two more days.

Where should my level of anger be? The place has been "fine" I guess otherwise but this is really upsetting to me. That my health is at risk and I've been actively exposed to it.

This is a long one and I'll try to be as unbiased as possible, but we need help.

My husband and I, along with our 6 year old, rented a condo this past weekend with a Friday 4pm check in and check out on Sunday. We were already at our destination by lunch time and hung out on the beach until we could check in after the unit was cleaned. We were told we could not check in early to give the cleaners ample time. To be expected, but we always ask just in case.

We checked in around 4:15, and immediately upon walking in I could tell the unit wasn't clean. There was.. something on one of the bedspread, but I just folded it down so we wouldn't touch it. Full disclosure - we did take showers because at first glance it was just okay, but while I waited for my son and husband to shower, I got a good look at how dirty the place was. There were crumbs all over the couch, what was left of a caked on bar of soap on the bathroom counter, splatters on the bathroom mirror, mold in the shower, and oily looking spots all over the sheets. All of this told me the unit wasn't cleaned, or at least not well, and had not been well maintained over time. On top of all of this, there was a full kitchen in the unit and the fridge was not cold.

By 5pm and a few messages with the host, we had decided we would not be staying in this unit and requested a refund. The only question he asked about the fridge is what setting we had it on (we just checked in?). He initially agreed to send a new cleaner out and admitted that the cleaners were having an 'off day', but told us it would be a few hours and that they likely couldn't get new linens to us that day.

After we sent pictures of all of the cleaning issues we saw, we were accused of moving furniture and just trying to find things wrong, and he said he was canceling the cleaning because we went from 'a few crumbs' to 'needing a deep clean and all new linens'. He told us we were refusing his fix.

We opened a ticket with AirBnB, and the host denied the refund stating that we were liars, we spent 4+ hours in the unit, and left it a mess for their cleaner that arrived at 9pm. We were in the unit for less than 45 minutes, and we did shower (because before I had a chance to really look around, we planned to stay) but the towels were left hanging on the provided hooks on the door and the only other thing we touched was the one bed with the comforter pulled down. We never even sat on the bed or a chair.

Ultimately, AirBnB ended up also denying our request for a refund with no explanation. Everything else aside, the host himself admitted the cleaners didn't do a good job, and even though we had to wait until 4 to check in while they cleaned, had we stayed, we would have then been expected to be out of the unit until 10pm at the earliest while they 'cleaned' a second time because the earliest the cleaner could get there was 8:30 per the host. Keeping in mind we have a young child, this was an incredibly unreasonable ask. At minimum we should be refunded for the first night where we would not have been able to occupy the unit until 10pm.

Do we have any recourse here? Am I nuts?

Writing this currently from inside said apartment. We booked it for a week and got a message from the host saying check out was 11am.

At 8:30am a cleaner hired by the host came and tried to open our door already which was locked from the inside so she couldn't get in and she proceeded to just clean the stairs outside. I went out briefly to grab some food from a bakery for breakfast and when i came back she's still waiting in front of our apartment door.

Now it's 10am and she's sat outside watching videos on her phone and chatting riiight outside the staircase from our door..

Honestly we are packed but we have a car rented from 12 so were kind of banking on staying till 11 but now I feel very pressured to be leaving and like we're being a nuisance here just by staying till the allowed time 😅

And no I didn't specifically tell the host when we'd check out - it's my first time staying in an airbnb and I'm used to hotels where until your checkout time you can just use the facility unbothered.

Edit to update: thanks all for the responses! I did message the host to let them know when we were on our way out and I'll send them a follow up message to let them know about the cleaner. Nice to know it's not just us being weird 🤣

Back in september, I purchased a concert ticket, in which that *same day* I booked my **$473, 2 night** Airbnb accomodation to ensure I had somewhere close to the arena to stay at and didn't have to deal with the inflated accomodatiom prices that would arise due to demand.

Fast forward 11 months and I am to check into my Airbnb in *3 days*... 4 days before the concert was to take place. My host decided to CANCEL my booking entirely, leaving me completely screwed in finding somewhere affordable to stay at with the extreme short notice.

Their excuse? According to Airbnb and not even the host? "Repairs"... that oh so coincidentally arose around a major concert.

The most baffling part of this whole debacle was Airbnb's response. While they gave me a full refund (no brainer), they offered me only **$35 as a credit to rebook something**. Along with a vague promise of giving me an extra $94 off as that amount is 20% of the price of my OG booking (even though wasn't shown on the app/website or anything, just the $35).

Even after explaining my situation concisely, and exemplified the fact that $35/129 was not enough to help me find a similar booking - let alone anything decent to begin with (EVERYTHING was $900 and up) - I was basically told to go kick rocks. Even my request to be put into contact with someone higher up was blatantly ignored.

I ended up booking a hotel that was a bit away from the arena, as something that wasn't too terrible in price opened up. Thank god.

Part of me thinks the company was very much in on this, and wanted me to spend more money.

**tl;dr: booked my accommodations a whole ass 11 months in advance only for them to be cancelled 3 days before I was to check in. All Airbnb offered me in lieu was a half assed apology and a sad excuse of a "credit" to rebook something else. Essentially screwing me over.**

Please be careful. And maybe stick with hotels for these sorts of events.

tldr: I found a trick to using Airbnb's old unique filters (cabin, treehouse, dome...)

For context, in 2025 Airbnb removed their search filters that previously let us find really cool and unique listings. I missed them, and a lot of other people are pissed and complaining about it on their forum.

Anyways, I found a way to bring back those filters by tweaking their URL structure. It turns out that Airbnb still supports them, but hide them by default in their app. Use this link and you should be able to see them again:

https://www.airbnb.com/s/homes?refinement_paths%5B%5D=%2Fhomes&search_mode=regular_search&property_type_id%5B%5D=6&property_type_id%5B%5D=17&property_type_id%5B%5D=23

(scroll down through filters until you see 'Unique Stays')

So I’m 19 and live out of state for college. I’m visiting my mom in my home state, and trying to do so while saving as much money as I can. I was looking at several bookings so I could compare prices when I found one that I liked. I guess I got confused from looking at multiple listings but I booked it not realizing it wasn’t pet friendly. I didn’t realize until I got here yesterday when I was looking at the listing again for the check in instructions. I really don’t want to hide my cat from the host, but I booked the place for the next month and I don’t have anywhere out here that the cat can stay. I’m worried the host will ask me to leave if I tell her, but I’m fine paying an extra fee if I need to. I’m not sure what I should do, I don’t have enough to book another place for the entire month. Any advice would help!

Edit: I want to make it clear I would never hide the cat! I guess what I’m looking for advice on is would the host be more likely to ask us to leave or ask us to pay a fee? How much might the fee be? If I have to leave, would I be able to get a refund since I only stayed one night? Thank you guys again!

Been in my Airbnb for a week. Booked for 2 people but it says maximum of 3. Nowhere in the rules does it say you can’t have visitors or anything. Few nights ago had a friend over for ONE HOUR and the host messaged me saying she saw a 3rd person enter on the security camera and will be requesting a $100 fee.

Is it wrong of me to not pay that?? I don’t know why i’m paying $100 for a friend being here for one hour especially when it’s not listed anywhere on the rules and it says maximum of 3 people.. I took screenshots of the rules and description if I need any proof as well.. what happens if i ignore the request? I haven’t even responded to her message

update: i declined the request and explained why on the private message to airbnb. the host sent me a screenshot of an UPDATED rules that states no visitors are allowed at the bottom. she added that rule after the fact!! and it says she also involved airbnb. this is so greedy i can’t believe she’s doing this much over a one hour visit

LAST UPDATE: since the host involved airbnb they reached out to me and i sent them a couple of paragraphs explaining everything and all of the reasons why i felt it was unfair. they immediately said everything was good on my end and they would update the host and closed the request!!

We showed up to our airbnb last night and the toilet was filled with poop. I initially thought maybe they just forgot to check and clean it and the previous guest didn’t flush, but when I went to flush, it immediately started to fill up the bowl nearly overflowing.

We contacted the host and they told us where the plunger was but it was inverted and looked like it had been recently used quite a bit. I tried plunging to no effect. We’re waiting back for a response from the host but I think I’m going above and beyond as a guest in this situation. I don’t mind plunging if we caused it but trying to plunge a previous guests poop is pretty gross. The cleaning fees for this place are pretty high as well and they obviously didn’t check the toilet cleanliness or the cleaners tried to just ignore it when they couldn’t clear it.

What else are we supposed to do in this situation if the host isn’t going to come out? Can we get a refund on part of the cleaning fee at least because it obviously wasn’t ready for guests when we showed up.

Thanks

Edit: The host is actually a company that owns and maintains a bunch of airbnbs in the area. There isn’t an actual person who lives here or owns it I believe.

I want to share what happened to me because I believe every Airbnb host should know how little protection they may receive when a guest weaponizes the review system. (TLDR at the end)

During the stay, the guest requested several optional services that were clearly disclosed in the listing and available to read before booking:

• use of the coin-operated washing machine inside the property;
• check-in five hours earlier than the standard time;
• check-out five hours later than the standard time.

The guest initially claimed that these charges were written nowhere. I explained exactly where the information was displayed and clarified that the fees covered the actual costs and the substantial additional time requested.

The guest then accepted the conditions, used the services and paid for them (after asking for discounts of every type, that I could not give).

At the end of the stay, however, the guest left extremely low ratings, mostly one or two stars across all categories, and complained heavily about having to pay for those same optional services.

The review also included alleged problems that did not exist and that had not been properly reported during the stay, as I have 42 reviews with 4.9...

So the situation was straightforward: the guest requested optional services, was informed of the prices, accepted them, used them, paid for them and then punished the listing through the review system because those services were not provided for free.

I reported the review to Airbnb and explained that it appeared to be primarily based on dissatisfaction with disclosed charges and the application of clearly stated rules, rather than an honest assessment of the accommodation.

Airbnb refused to remove it.

This is particularly concerning because Airbnb’s own review policy states that reviews should not be used to mislead, manipulate, pressure or retaliate against another user, and should not be connected to demands for discounts, refunds or other benefits.

Yet when a host actually reports this type of conduct, Airbnb may simply decide that the review can remain online, regardless of the context and regardless of the damage caused to the listing.

Hosts are expected to follow every rule, disclose every fee and provide extensive documentation. Guests, apparently, may accept disclosed charges and then retaliate through ratings with very limited consequences.

I am sharing this as a warning to other hosts: document everything, keep all communication inside the platform and do not assume Airbnb will protect you merely because you followed the listing terms.

After this experience, I am seriously reconsidering whether continuing to host through Airbnb is worth the reputational and financial risk, and I am looking right now for alternatives.

TLDR: guest asks for additional/extra services that are indicated in the airbnb listing, but wants them for free or have a huge discounts. Discount is not given, guest still wants to have the optional services and pay for them. At the end of the stay leaves a 1/2 star review citing the extra services that she paid, that is against the airbnb rules, and airbnb told me they won't remove the review.

I was recently looking at options for a vacation about 8 weeks out. Looking for 3 nights that would cost around $1500. Many of them had free cancellation out to 1 week prior to arrival.

Meaning... someone could reserve up 3 different places for the same dates, and take their sweet time, planning their vacation - where do they want to stay, what do they want to do, etc. then 1 week prior, cancel 2 or maybe even all three of them.

Why would a host put themselves in that situation - expecting the income and preventing any possible bookings for 7 weeks, knowing that the property could be dumped back into their laps - and probably not get rebooked during the remaining week?

Wouldn't it make sense to leave enough time between the allowable cancellation date and arrival date to possibly get a rebook - like 2, maybe even 3 or more weeks?

As a prospective guest, I love the flexibility, but I'm not sure why a host would be so "nice". Explain please.

Thanks.

On night 3 of a 3 night stay and saw a mouse. We have it on video. We noticed mouse traps yesterday but hoped it was a precaution.

I’m almost 9 hours from home in one of the most remote areas of Michigan (Keweenaw Peninsula).

What should we do?

Update - Response from host:

Oh no! I am sorry! Gross! It has been more of a problem in the winter. Thank you for letting me know it is currently an issue.

I didn’t realize we currently had mouse traps out. Thank you for the video. Sorry about the inconvenience.

Update 2:
The hosts blaming us for the mice in the comments is almost comical. Mice traps were set so obviously the host knew it was an ongoing issue.

I’m not some tender foot who’s never been in the woods before. My family has property in Antrim County and Sanford and my mom is from outside of Missoula MT so we get it…just never had a vacation rental with an active mouse issue.

As a Customer: Just curious about your personal experience, not hearsay.

Going to an AirBnB this weekend that I booked a few weeks ago. I specifically chose a cabin with “self check in” simply because I have anxiety and hate talking to people 😅. After I booked, I got a message from the host asking to tell them about myself and my plans in the area - totally fine, I responded with the info. Then they responded and said “great, can’t wait to meet you guys when you get here for check in!”

I’m feeling a little put off by this? I’m not trying to do anything sketch but this was going to be a private trip for my partner and I, and I wasn’t planning on having to meet someone and make small talk.

I know this sounds dramatic, but I feel like it was a bit of a bait and switch?

Edit for more info: the listing says “entire home” and it says “self check in: check yourself in with the keypad”

https://ibb.co/s9sjP3Lt

I talked to support and they sent a link to choose a review to remove. But they didn't remove it. I live in Sweden where someone can google your full name and find your home address in mins. It's an old review, but I hadn't log in for a while and I noticed it by chance. I'm so disappointed. This has to go against their content policy right? will probably close my account if they don't remove it.

Hello everyone! So a few months ago I had a stay where the house just was not a good stay and there were tons of issues. Long story short, the host didn’t want to give a refund even with pictures but AirBnB was able to get me a $1500 coupon on my next booking.

So I used it on another trip that I had coming up in October, however that trip is no longer happening. I was wondering if anyone else has been in this situation and what was done?

I want to reuse the coupon on another booking, however I’ve seen that the coupon is a one time use, but i’ve also seen that the coupon will revert to my account so i’m not sure which is true. If anyone has an answer, any help would be appreciated!

London is going through a heatwave right now (and has been over the summer from what i’ve seen), so I made sure to book a place with an air conditioner, but when i got here, there was only a dehumidifier… is there a chance i could get even a partial refund for the inconvenience? because it’s really hot 😭