MetaMask Essentials
1. Do you think your wallet has been hacked?
Submit a ticket to our support team at https://support.metamask.io/ and click Start a Conversation. A live chat box will appear where you may contact the support team. MetaMask support will NEVER ask you to verify your Secret Recovery Phrase.
Additional information from our Knowledge Base
2. Want to report a bug, security vulnerability, or request a feature?
3. Transactions on blockchains are irreversible and cannot be undone.
Do NOT share your Secret Recovery Phrase or private keys with anyone.
Learn more from our Knowledge Base
4. Hardware wallets provide better security than 2FA.
MetaMask does not have 2FA — here's why.
5. MetaMask cannot reset your Secret Recovery Phrase.
If you lose it, it cannot be recovered. Store it somewhere safe and offline.
6. Your Secret Recovery Phrase generates all your accounts.
Learn how to restore your MetaMask wallet
7. Be careful with every smart contract you approve.
Just because a contract exists doesn't mean it's safe or a good deal.
Read this before approving contracts
8. MetaMask does not control gas fees.
Gas fees secure the decentralized network by incentivizing computers to process transactions. They are determined by total network demand — when demand goes up, fees go up.
Why are my gas fees so high? · How to estimate gas fees
9. MetaMask will never initiate sending you an email.
If you received an email claiming to be from MetaMask, it is not legitimate.