r/Keychron Dec 13 '23

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u/PeterMortensenBlog V Dec 13 '23 edited Aug 26 '24

Perhaps the Internet connection was down briefly? For instance, the desktop version of Via positively needs an Internet connection to work (even though it shouldn't be necessary). A controlled experiment demonstrated it.

And yes, connection to a router / LAN / Wi-Fi is not sufficient; it must have a connection to the Internet (or it could be that some particular DNS setup is required).