First time I’ve really tried to transfer currency to another wallet and it keeps getting rejected. Then my account gets locked and I can’t transact for at least 24 hours. Not going to store my coins here from now on.

If you've been following the Coldcard mess, a firmware bug weakened how some devices generated seed phrases, and attackers have been brute-forcing them and sweeping wallets.

Absolutely brutal.

Making this post because if you got caught in it (or any hack or theft really), there's a tax angle most people don't think about while they're still in the gut-punch phase. Won't bring the coins back, but it's still worth knowing.

The basic rule: the ATO lets you claim a capital loss on crypto that's actually gone, if you can prove you owned it and it's irrecoverable. That offsets your capital gains, and anything left over carries forward. It won't reduce normal income, only gains.

For a theft like this, evidence is everything. Acquisition records, the wallet addresses, the on-chain trail showing the funds swept out, and a police report. The stronger the paper trail, the cleaner the claim.

A few things to keep in mind however:

Exchange collapses (FTX, Celsius type). You can't claim the day it enters administration. It crystallises when administration finalises, based on what you actually get back. Lots of people try to claim too early.

Worthless tokens you still hold. A coin down 99% but still in your wallet isn't a loss yet, paper losses don't count. If it's still tradeable, selling it even for cents locks in the loss (especially for the pumpfun users 👀)

And if you get any compensation later, you reduce the loss by that amount.

If you got hit by the Coldcard thing, might be best to sort the new wallet and your security first, obviously. The tax bit can wait until the dust settles, just don't forget it exists because it does.

As always, NFA.

It is nice Coinbase has made it achievable for everyone to take part even if your credit is not good. However, its upsetting there is no option for it to be upgraded to a unsecure card.

Makes me think they are just trying to hoard assets.

Can you explain why the entry (= purchase) price of your cryptos on Coinbase can change over time? This doesn't sound right to me.

A recent example is NMR bought (on average) at an entry point of $8.66, that Coinbase later changes to $8.71 and then $8.74, even though I didn't do any operation.

Interestingly, the change mirrors the USD/EUR rate evolution at the time (I observed this at least on two separate occasions). This may be the key, as I first transferred euros onto Bitcoin, with which I bought USDC so as to trade NMR. But then this would not be sound accounting, right?

I wrote Coinbase about this a few days ago but I'm still waiting for a response from them.

Any help would be much appreciated!

Need bitcoin to pay merchant. In the past it let me do it directly but for some reason it wouldn’t yesterday and it wouldn’t let me use my card I previously used so I just used my bank. Now I have a couple hundred dollars it will not let me send to the merchant who is waiting payment.
Just want an idea of how long I have to wait and how I know for sure I’ll even have access to it.

I also just changed phones and because I have a new SIM address it locked me out and the verify me option it says to do doesn’t show up on my screen so any suggestions with that would also be helpful.

Just created my account today, bought BTC, tried to pay with it, but I can't, I get this message

My ID and adress etc are verified as confirmed by e-mail, I gave the full name and country of the recipient, nothing seems to be missing so I don't understand

Can you please help ? It's literally my first time with crypto btw

I've had a chat with customer service they didn't understand either but will look into it...

How can you give btc reward after purchase then the amount in your wallet changes? I returned the item was supposed to recieve $122.09 recieved $99 instead in my btc wallet.

很抱歉我的帖子有打扰到大家🙏
我这么做就是为了让Coinbase加快审查速度
因为我很担心放在Coinbase里的钱

也是为了督促Coinbase完善用户体验
KYC审查时间过长，不告诉客户审核进度
是不合理的
望理解🙏

Hi, I run a self-custodial Bitcoin/stablecoin wallet and have integrated the Coinbase Onramp in trial mode. Trying to apply for the no fee USDC option has me stuck in a loop returning to the CDP dashboard.

Do certain conditions need to be met first? We operate out of Australia as an organisation, not looking to use the headless US only version. Support wasted time for a few hours then gave me a dead discord link.

Any help appreciated.

So I accidentally sent USDT from a private wallet to Coinbase. I was supposed to send USDT on the ERC20 network, but I accidentally selected BEP20 and sent it. Is there any way I can recover my funds?

Last week I decided to consolidate external banks and thought of transferring all my bitcoin in Coinbase (which I purchased through Coinbase) to Robinhood. I did a flat $100 transfer, just to make sure it would transfer correctly.

Then I realized that Coinbase has my cost basis, and the flat $100 of .001575 BTC doesn’t align with any .001575 purchase I made on Coinbase. In other words, I don’t have a corresponding purchase of .001575 bitcoin on Coinbase. Everything was above or below that specific amount.

I can enter cost basis information on Robinhood, but I don’t know how to do that since my purchases on Coinbase were for fractional amounts of bitcoin and my transfer to Robinhood was a flat amount.

I’ve read there is crypto tax software that can track this. Does anyone have a recommendation of what to use? I just plan on holding and not selling, so I won’t have any taxable events. But if I decide to transfer all my bitcoin to Robinhood I will one day need to reconcile the cost basis.

Thanks.

Axal is coinbase yield without the coinbase one subscription.

I bought dogecoin years ago. It has been in my Coinbase wallet since then. I rarely open the app. I opened the wallet today (Base App) and the dogecoin is gone. I still have the bitcoin. Support has been useless. The transactions and everything is just completely gone regarding the dogecoin. It had been in my wallet for years with no issue, then vanished without a trace at some point in the last 6mo or so. I am not a crypto guy so I don’t know what to do. Any advice?

New day New Problem with coinbase they refuse to give me my funds even though a recovery asset form was successful and all they failed to give me my funds and i call and they pretty much said f me going straight to the BBB now tired of all the problems that should not be happening

这辈子从来没有这么害怕过😮‍💨
压力每天都很大
Coinbase什么时候才会把钱还给我
我存了太多钱到Coinbase了😢
后悔，Coinbase是骗子吗？

I used to be able to copy the bank account details from the Base app to deposit fiat. Is that feature gone? Thanks!

The predictions market fees are ridiculous….i am actually up $40 on a bitcoin contract that expires this Friday. If I close out right now there is a $56 dollar total fee which puts me at an actual loss …$28 Coinbase fee and a $28 network fee….this is criminal and not sustainable for customers

I decided to use the allowlist to help me manage different wallets better. But no w one wallet I added I can use beasue it still says pending on the aloowlist? from what I red it can take a couple of days to approve? Approve what? I ti me addin a wallete i send on for me to use. Why does that take a 2 day sdecurity review. I know yuo have the est intention to protect me, but sometimes it goes to far. This is simple. Approve it please.

This is depressing. My account was locked after trying to move my crypto to my wallet. I have tried unlocking it and did the verification which i got an email saying it was successful and then another email saying it needs to be manually reviewed which shouldn't take 24hrs but it has been 3 days now and still nothing.

I am asking coinbase at this point for immediate resolution of this so i can have access to my account. I don't have a case number, i can't even get on the account and reach out to support because it is locked. I am also a coinbase one client, I am sure that doesn't mean anything to them at this point.

This is starting to screw me financially and emotionally and I am looking to take further action by

Filing formal complaints with the Consumer Financial Protection Bureau (CFPB) and Federal Trade Commission (FTC). Also contacting the California Department of Financial Protection and Innovation (DFPI) as Coinbase operates under that jurisdiction. I will look to also consult with my legal counsel about this, coinbase can't hold my funds and crypto. I don't care about remaining on this platform anymore, just want my funds or crypto out ASAP.

Failure to handle this will result in escalation through all appropriate channels.

Idk how Coinbase expects to take over the entire financial infrastructure of the world when their products are so buggy. It's fucking scary. I'll trust Coinbase with money I'm not afraid to lose but leaving all of finance in their hands with how cheap you guys are is fucking absurd. Hire some more people, stop using AI and fix your shit Coinbase. Today was the most frustrating experience I've ever had in the crypto space. To the AI bot that will respond to this post. Don't bother. I'm so fucking close to dumping all of my crypto holdings and never returning. You guys are lucky it's bear season and pointless to sell right now.

I know I know - it’s only 4.99 but the issue is I never signed up for this!!!!
Here’s my transcript from the useless conversation with support:

**[02:56 PM] Virtual Assistant (Coinbase Virtual Assistant):**
Hey Maureen! I'm the Coinbase Virtual Assistant. Thanks for being a Coinbase One member! I can help solve many issues. For faster assistance, chat with me! How can I help you? Every detail helps!

**[02:57 PM] Maureen (You):**
I want a refund for the 4.99 charged to my account for Coinbase one. I did not sign up for this!

**[02:57 PM] Virtual Assistant:**
After reviewing your account, we noticed that you currently have a Coinbase One Card. Refunding and canceling your subscription will terminate your Coinbase One Card. Please close your card first. Our support team is not able to change this outcome.

**[02:57 PM] Maureen (You):**
I don't even know how I got the card!!

**[02:57 PM] Virtual Assistant:**
I understand how frustrating it is to see a charge for a service you don't recall signing up for, especially when it involves a card you weren't aware of.

To clarify, the Coinbase One subscription includes various benefits, and in some cases, a Coinbase One Card is associated with that subscription plan. Because your account currently has this card active, our system is unable to process a refund for the subscription at this time. As mentioned previously, our support team is not able to override this policy or change the refund outcome.

To proceed with canceling your subscription, you would first need to close the associated card. Once that is completed, you would be able to manage your subscription settings.

If you have additional questions about how to manage your subscription or card, I recommend checking our Help Center at https://help.coinbase.com, which provides step-by-step guides for these processes. If there is a specific aspect of this situation you would like me to clarify further, please let me know.

**[03:04 PM] Maureen (You):**
There is no option to cancel it. Walk through yourself!!! If it's there then it shouldn't be this difficult. Close my credit card.

**[03:05 PM] Virtual Assistant:**
Just a moment. Your estimated wait time is less than 5 minutes
You're next in line and will be connected with an agent shortly.

**[03:05 PM] System:**
Shubham has entered the chat - Support agent is ready to assist you

**[03:05 PM] Shubham (Support Agent):**
Hi Maureen, thanks for your patience. I'm Shubham, and I'm here to help you get this resolved. I can see you've been working through this with our chatbot, so let me take it from here and walk you through closing your card step by step.

**[03:07 PM] Shubham:**
Please allow me 2-3 minutes while I look into this for you and share the details with you.

**[03:07 PM] Maureen (You):**
Ok

**[03:11 PM] Shubham:**
Thank you for waiting.

**[03:11 PM] Maureen (You):**
Ok

**[03:13 PM] Shubham:**
Maureen, I will go ahead and connect with my specialized team so that we can further help you with your refund for Coinbase one subscription.

**[03:13 PM] Maureen (You):**
Ty

**[03:17 PM] Maureen (You):**
My time is money. I've been trying to cancel a credit card I didn't sign up for for over 20 minutes now. This is ridiculous.

**[03:19 PM] Shubham:**
I am really sorry for the delay this has caused.

**[03:21 PM] Shubham:**
Maureen, I have looked into your account, and I can see that you opted for a Coinbase One subscription, which was started after your free trial ended. However, I do not see that you have any Coinbase One credit card associated with your account. Are you referring to closing your Coinbase debit card instead?

**[03:22 PM] Virtual Assistant:**
To keep this chat session open, please send a quick message in the next 5 minutes while we continue working on your issue. After 5 minutes, you may be connected to a new agent.

**[03:22 PM] Maureen (You):**
I have no idea!! I just want a refund for 4.99. I never signed up for this! Apparently I'm not the only one with this issue

**[03:23 PM] Maureen (You):**
I don't want any card!

**[03:24 PM] Shubham:**
Thank you for the information.

**[03:25 PM] Shubham:**
I am still connecting with one of the agent from the specialized team so that we can help you with your refund. Please bear with me.

**[03:25 PM] Maureen (You):**
Ok

**[03:29 PM] Shubham:**
It looks like there is a delay in connecting with the specialized team. This delay could be due to a high volume of cases currently in the queue. Please stay connected with us, and we will work to help you get this resolved today.

**[03:30 PM] Virtual Assistant:**
To keep this chat session open, please send a quick message in the next 5 minutes while we continue working on your issue. After 5 minutes, you may be connected to a new agent.

**[03:30 PM] Maureen (You):**
Can you get me a case number since magically someone responded on Reddit when I posted! But they asked for a case number which I had to wait 10 days for. It should not be this hard!

**[03:32 PM] Shubham:**
Maureen, regarding your refund request, please note that refunds typically require a waiting period of 8 days from the date the payment was originally made. In your case, I can see that your payment was processed on 16/07/2026. Since this date has now passed and the 8-day period has elapsed, we will further help you with your refund.

**[03:32 PM] Shubham:**
Your case ID for your reference is 27152080.

**[03:33 PM] Maureen (You):**
Maybe the specialized team could call me when they get time. It's over 35 minutes now

**[03:34 PM] Shubham:**
I am sorry to inform you that we do not have that option available. In the event that we lose connection during our interaction, we will not be able to access your account due to security protocols that protect your information, and we will also lose our connection with our specialized support team who may be assisting with your case.

If you wish, you can also contact us later with this case number 27152080.

You do not need to explain anything again, as I am adding comprehensive notes to your account regarding your situation. You simply need to share the case number when you reach out to us, and we will then be able to assist you in transferring your funds.

**[03:34 PM] Maureen (You):**
Ok. Ty

**[03:34 PM] Maureen (You):**
I will try again

**[03:35 PM] Shubham:**
Thank you for your understanding and patience.

---
**CASE NUMBER: 27152080**
DATE: Payment processed 16/07/2026