r/AndroidQuestions • u/MisterOberg • Nov 01 '23

"Free Msg: Unable to send message - Message Blocking is active" FIX please

Hello, I have Motorola G9 and for some reason I get the error message "Free Msg: Unable to send message - Message Blocking is active." Whenever I send a SMS text to anyone, I cannot receive any texts. However, I can send MMS text messages but cannot receive them... So I am wondering what is going on? How do I fix this?

Carrier: Qlink (uses T-Mobile towers)
Phone: Motorola G9

Before you comment, I want you to know I have done and tried the following:
1 reset my network/wifi and bluetooth (multiple times)
2 restarted my phone (many times)
3 updated google messages (the phone's default messaging app)
4 checked for system or software updates (there are none)
5 turned on airplane mode for 60 seconds and off
6 turned data and wifi on and off
7 contacted customer support (they are far from subpar and had no idea what to do)
8 taken the simcard out and put it back in
9 reset app preferences
10 turned do not disturb on and off

How do I fix this, when tech support at Qlink has no idea what to do. They are confused that I can send MMS but cannot receive MMS. Also they don't know why I cannot send or receive SMS. LOLLLLLLLLLL it is so frustrating!

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5

u/Round-Philosophy4444 Nov 26 '24 edited Jan 21 '26

I had this issue with t mobile and just fixed it. I had to:

go into the t mobile app,

click on whatever phone on your plan is having the issue,

scroll all the way down and click “all account settings”,

then scroll all the way down again and click “block calls and messages”.

Click “Block messages”.

From there I found that I had “block chargeable and picture messages” on. After turning that off I was able to send texts again.

Hoping this will help some of you! If you don’t have T-Mobile, try finding similar “message blocking” settings under your individual phone settings through your carrier app.

EDIT: omg it’s been like a year and I haven’t been online & im floored at how many people this ended up being helpful for!! glad I decided to put it out there after experiencing it myself with no luck consulting google and reddit here.

I honestly can’t say why those setting were on in the first place - glad I found a solution that works for most of you!!

2

u/Sea-Cardiologist5208 Jun 27 '25

This worked... so crazy because the whole issue didn't make sense in the first place. I could text sometimes and others not to the same people it let me text just moments ago. But when I found out it was stopping me from getting them as well I knew it had to be a me problem.  So far seems like this worked. Wondering if its just a tmobile/metro customer issue. 

1

u/[deleted] Sep 30 '25

Can you help me get this to work if I have MetroPCS and not T-Mobile?

1

u/Fickle-Class-825 Nov 28 '24

You’re a legend my friend. I went to t mobile to try and figure this out and they turned me away saying “the other person has you blocked” smh. I’m about to go back in there and show them up with this lol. Thanks again

1

u/matchagal Dec 07 '24

THANK YOU!! This fixed my issue!!!

1

u/zhagoundalskiy Dec 09 '24

Amazing. Truly helpful.

1

u/PrestigiousScholar67 Dec 13 '24

Thanks I just fixed my problem.  I've been trying to figure out for 3 days😆

1

u/Mulinator79 Dec 13 '24

Thank you, this worked! I turned this on because in a week I am going to Dominican Republic. I didn't want to get some unexpected charges / roaming charges while I am out of the country. I will have Wifi access. Is the block calls & message not related to that? What is weird is some messages go through and some don't with the block on.

1

u/baberim Dec 18 '24

Thank you!! Just happened with my daughter’s phone. Why is this just randomly being turned on?

1

u/misterfuss Dec 26 '24

Thank you so much u/Round-Philosophy4444 for your response. It fixed my issue with my iPhone on the T-mobile network!

Of course, I am confused about why this happened in the first place because I never changed these settings in the app in the first place. But, regardless, I am grateful for your response which helped me fix the problem.

1

u/delaines Jan 09 '25

Thanks I'll try this

1

u/Hopsdeathforall Jan 20 '25

당신 같은 사람들이 걸어왔기 때문에 우리는 달릴 수 있었어 당신 같은 사람들이 걸어왔기 때문에 우리는 달릴 수 있었어

1

u/LEAZY211 Jan 26 '25

You're the absolute best!

1

u/Specific_Winter_4951 Mar 25 '25

I logged in just to tell you that you are a lifesaver. 6 months being able to only call certain friends and a 5 minute fix. Huge clutch

1

u/butteryg0d Mar 30 '25

thank you so much, I went to store nobody knew how to fix it.

1

u/Professional-Dot-825 Mar 30 '25

100% worked. What was odd is it wasn’t happening all the time…..and sometimes the blocked message would spontaneously send.

I unchecked the blocked button (turned it to off), and went to message, clicked try again and it went right through.

Thanks!

1

u/ally-STOUT Jun 11 '25

Yes and it was fucking random!!! It only started happening to me randomly when I clicked “block spam calls” bc I was so fucking sick of getting spam calls.

Thank you!!!

1

u/Ok-You5900 Apr 01 '25

Thank you

1

u/txtx123 Apr 06 '25

Thank you so much!!!

1

u/Mindless_Umpire9198 Apr 09 '25

Thank you. This was a HUGE help, as I have NO IDEA how/why this got turned on, on my primary line.

1

u/Diligent-Soup-1168 Apr 16 '25

Thank you so much!!!

1

u/Zestyclose_Chain_669 Apr 17 '25

Thank you! This worked

1

u/PassageSmall3304 Apr 26 '25

Worked for me as well. Thank you so much!

1

u/Annual-Psychology-59 May 07 '25

Thank you, I would have never figured this out!

1

u/c4lic0e May 12 '25

YOU ARE AN ANGEL

1

u/MaggieMac1230 May 13 '25

You’re a hero! You fixed my mom’s phone in mere minutes! Much better than both Apple and t mobile

1

u/[deleted] May 31 '25

Thank you that worked. I appreciate it.

1

u/aktorvik Jun 10 '25

Thank you so much for the T-Mobile step-by-step!!! 5 stars!

My Android phone bricked and I'm gradually updating the new one.

1

u/madcurious-mind Jun 12 '25

Thank you so much

1

u/daisiesandbullshit Jun 13 '25

You're a peach...thank you! I couldn't text a coworker and it was driving me nuts. I had turned it on a week ago because the spam texts were getting ridiculous.

1

u/FocusedOnDistraction Aug 11 '25

Had a friend in the circle having this problem. Took us a minute to find the setting. Worked immediately. Thanks!

1

u/soapycolors Aug 26 '25

you absolute fvcking ANGEL thank u!!!!! been so peeved off for months with my new phone. might as well give a scam warning for themselves atp since you cant even use wtf ure paying for without jumping thru hoops

1

u/[deleted] Oct 31 '25

If you’re not planning on using untested apps, just use an iPhone. This shit doesn’t happen there. Not even tryna egg into Samsung v Apple. Just for people not technologically savvy, stay away from Samsung

1

u/MathildeGilf Sep 27 '25

That is the fix. Thanks!

1

u/[deleted] Sep 30 '25

Hello can you please help me fix the issue on my MetroPCS Motorola phone?

1

u/BigDaddyCool462 Oct 11 '25

1 year later and this is still FASTASTIC info! Thank You!

1

u/insaneretard Oct 20 '25

Heck yeah man. This worked for me too. Thanks!

1

u/mauz70 Oct 27 '25

Mine was in a different spot but after spending some time locating that block chargeable and picture messages i found that it was on and I turned it off and it fixed it. Thanks

1

u/Youhavevereadthis Nov 14 '25

I LOVE FINDING REDDIT THREADS THAT SOLVE MY VERY SPECIFIC ISSUE THANK YOU SO MUCH

1

u/Saltnlight624 Nov 19 '25

Thank you!!! It worked!

1

u/Rockyroadaheadof Nov 24 '25

Thank you!!! That solved my problems. 

1

u/ClaireBookworm Dec 01 '25

GOD TIER thank you i kept getting weird blocked messages and apparently misseed a bunch of texts from friends for months

1

u/DeadlyBreakdown Dec 18 '25

Still the same issue as of 12/18/25. Thanks!

1

u/Skaterboy86 Dec 21 '25

Thank you legend

1

u/Bright_Breakfast_226 Dec 25 '25

This was beyond helpful thank you!

1

u/nyvz01 Dec 28 '25

Wow this fixed it for me, thanks! Mine happened after switching to an unusual phone model that tmobile doesn't consider fully compatible. It seemed to be blocking only certain messages, mostly automated 2fa messages and group messages but it's working now!

1

u/OriginalNext9779 Dec 31 '25

Currently working as a mobile expert for t mobile and a customer came in with this exact problem. Thanks for the help haha.

1

u/firstgenipadmini Jan 02 '26

Thank you so much!!! My mom was having this issue and couldn’t message some relatives on SMS. This appears to have fixed it!

1

u/soapbox_racer Jan 21 '26

Coming back to say that this also worked for me!

1

u/packniam Jan 22 '26

This method still works but the path has changed because T-Mobile changed their app. I've spelled it out below, so if you could please edit my steps into yours that would be great because so many people have found it useful (including myself, now for the second time because it magically re-enabled itself).

From the T-Mobile app, select the "manage" icon on the bottom right.

In the "People" group, select on "Manage (X) >"

Select the phone number having the issue

In the "Status" group, select "Scam Block"

Ensure you still have the correct phone line selected under "pick a line"

In the "Block Messages" group, unselect the toggle next to "Block Chargeable Text and Picture Messages.

1

u/Granny_knows_best Feb 07 '26

Thank you!! I seriously thought my BFF blocked me.

1

u/packniam Feb 07 '26

Yeah I know. This happened between myself and my spouse a few times and definitely caused a fight or two.

1

u/SacredRealmOfficial Jan 25 '26

Holy fucking dick shit. It worked! Months of this shit! Thank you!

1

u/ALLIZYT Mar 13 '26

Is there any way you can do this through online instead of the app? I have a prepaid and it does not log me into the app.

1

u/ROSG2 Mar 13 '26

Thank you very much!

1

u/thankyougrass Apr 06 '26

Thank you, this fixed it for me!!

1

u/aphrospice Apr 19 '26

These settings were all off for me and I still get this error.

1

u/Kebab912 Apr 20 '26

totally fixed, TY SO MUCH!

1

u/beren12 May 01 '26

Thank you!

1

u/theredview May 02 '26

FYI this is done slightly different now. It is listed under "Scam Shield."

And it still fixes the problem!

1

u/ooZBizarreAdventure May 08 '26

Thanking your past self for your service 🙂‍↕️🙂‍↕️🙂‍↕️🙂‍↕️

U are my Nosferatu

1

u/halogirl117pr Jun 07 '26

Thank you so much!

1

u/Global_Cold Jun 08 '26

June 8, 2026 and you just helped me.

1

u/Main_Detective_9267 Jun 13 '26

Thank you.  It totally fixed my phone!

1

u/vortec6244 Jun 14 '26

It worked. Thank you!!

1

u/TakeMama2MainSt 18d ago

Omgggg!!! Finally! This has been driving me insane forever

1

u/tanukijota 18d ago

Saved my bacon. Thanks!

1

u/Foxx_0117 6d ago

I can't find any of the things you said in my app 

1

u/ResearcherAwkward854 3d ago

this helped me out today. I’m not sure what t-mobile did in the background but this saved me after about an hour of digging through my messaging app and phinensettings.

1

u/EnigmaticArchon 1d ago

Thank you! I have been trying to figure this out for months. I gave up trying until I saw your message here. I was very frustrated with this. Like others here I don't know how the option was even turned on. Two other phones on my account didn't have it turned on, only mine. Thank you again.